Internet

ridiculous! The least you can do is notify people since it is a quote “planned maintenance”. AT&T never had this many issues and I was with them for over 8 years ! And I’ve only been here for an about a year. I think it’s time to switch back. You know people have work and rely on internet right?

I’m very pissed that the internet went out around 2 this afternoon while myself and my family are working. I lost hours, they lost hours as well. Now cox is saying 2am. It went from 6pm to 10 pm and now 2am, this is ridiculous and we should be compensated. My family and I cannot afford to miss any h

Cancel my plan due to moving away

I scheduled a transfer of my Cox internet service to my new home and, despite three separate technician appointments, I still do not have internet service. • First appointment: The technician went to the wrong address. • Second appointment: I was told access was needed to a neighbor’s backyard, requ

Hello, I am so close to closing my account. I have constant 5 and 25 fees that haven't been explained to me and wasn't aware of until now, billing is the longest wait, and they are closed early 2 days in a row (Thursday and Friday) and I work day shift so I have a short time window to call. I requir

I keep getting unplanned outages in my area and its starting to get ridiculous. It started happening every week for the last 2 months. Now its happening every other day. Can you guys fix this whatever is going on correctly please. I dont even care about getting my bill prorated. I just want my inter

Here is a traceroute from OVH DC in Paris. Notice that from hop 12 (Dallas) to hop 13 (Phoenix). Latency is increased by 130ms. This has been happening for the past several days around 1500 MST (-0700 UTC) on Jan 29. And 1800 MST today. THis persists for several hours as congestion increases during

Why am I now required to store my payment information on your site? I do NOT want to store payment credentials on the easily hackable site. For years I entered payment information at the time of payment, and now I am FORCED to store it? No. Return the option to enter at time of payment.

Zero notice that my rate was going to increase. It should be standard to notify customers in advance that a rate increase is coming. Very unprofessional

Hi all -- I've been playing whack-a-modem lately. Cox tech recommended I try a different modem than my Motorola B12 so I bought a Arris S33 but that one shuts itself down after about 20 mins of uptime so it's going back to the store. So, third try -- I picked up a Coda56 and it's working so far but