Agent finally was willing to log a support ticket CUIxxxxxxxx54 yesterday, after lengthy discussion of problem I've had for over a year. Not to disparage that agent, but I honestly don't have a lot of confidence that Cox engineering team will investigate. I have a (lousy) workaround, that allows me

We've now entered the phase of life where we need to set time limits on tech use for our tweens. I set all that up today via the app (assigned everyone's tech where it goes + applied time limits + "pause the internet" when those limits have been reached. Cool, except after the allotted time / usage,

Is 844-876-0851 Legit Cox phone number? I have received NUMEROUS calls from this number. Caller ID shows as Cox Communications. I've never answered as I've not received any messages in the app or via email. I'm thinking it's a scam & should just block it.

Can’t change form WPA3 to WPA2 need help on app

I got suckerd into this BS extra and ive called and canceled it August 8th 2025. To this day im still paying for it. Since then I have called and canceled it twice, it is still on my invoice!! Seriously!? I was told it has been removed three times now, and I asked for a refund for the months since I

ridiculous! The least you can do is notify people since it is a quote “planned maintenance”. AT&T never had this many issues and I was with them for over 8 years ! And I’ve only been here for an about a year. I think it’s time to switch back. You know people have work and rely on internet right?

I've been experiencing packet loss, sometimes 100%, for the last couple months. Here's output from the firewall's WAN monitoring showing delay, jitter and loss over just the last week in 1 hour increments. The dark blue line indicates loss and today is especially bad. Could not join a meeting this m

I am a long time customer and am not happy. My internet has been down for 2 going into 3 days now and can't seem to get any info on when they will fix the service. Usually Cox has been great and have gotten the internet running within a couple of hours. But this time it's taken an agonizing long tim

Two weeks ago Cox installed an "unregistered" Panoramic Modem. The modem is not recognized in the Cox Wifi app (app is useless). Cox support is unable/unwilling to fix the error, unless they can charge an additional $100 for a new technical service visit. Does this occur routinely?

For the last several days video and audio have been breaking up on channel 516, TV5MONDE. All other channels checked are fine. The issue is most likely with bandwidth on the uplink or downlink in the communications channel between TV5MONDE and the Cox infrastructure. Pursuing the issue through the c