Discussions

(34021)
TV Picture on repeat-Frozen in the afternoon only

This issue start last week. The channel gets on repeat the last 10 seconds or the picture is frozen but this happens only in the afternoons. Other channels and guide are not available and this issue will not matter which channel are you watching. I did change the box and channels. There are no other

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4

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CONSISTENT OUTAGES

Cox is my only option in the apartment building where I live. If I had ANY OTHER OPTION I would cancel it TODAY. The past two days, service has been on and off all day. There's not a week that passes where the internet doesn't go off.

Discussions

65

2

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Traveling out of the county’s with NO data service

The one day pass that Cox provides does NOT work. It is disappointing and Cox runs on Verizon’s network. I had called twice to make sure the “one day pass” will work while my husband is traveling. The two representatives i spoke two ensured me it will work when he travels. Now he is traveling and it

Discussions

11

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Closed

DISCONNECTING DISABLED CLIENTS...

I HAD EVERY INTENTION OF CANCELLING SERVICES WITH COX, SO THEY CHOSE TO LIE TO ME, SO THAT I WOULD PAY THIS OVER CHARGE(A DISABLED CUSTOMER ON FIXED INCOME)AND NO SOONER THAT I PAID THE MAJORITY & WAS TOLD THAT THE EXTRA FEES I COULD HAVE WAIVED, MY INTERNET SERVICES WERE INTERRUPTED A LITTLE OVER A

Discussions

23

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DVR Recording Features Lacking

Is this a case of operator error??? I have been a Cox customer for the last 3 years. Prior to that, I lived in OH and received cable services from Spectrum. A DVR Recording feature they provided was to be able to capture & record a program I'd currently be viewing, back to the spot in the program I

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10

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Terrible Internet

As a long time customer, I am disappointed that my only option is to put up with terrible internet service. I experience frequent outages and slow internet speeds.

Discussions

160

5

Internet out

My internet has been out all say

Discussions

88

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I don’t get what I paid for -Inconsistent Speeds and Frequent Disconnections—Is Anyone Else Experiencing This?

I'm writing to see if anyone else in the community is experiencing the same issues I am. For the past several weeks, my internet service has been extremely inconsistent and unstable. I'm paying for the 500 Mbps plan, but my download speeds frequently drop to 19 Mbps or even lower. The connection als

Discussions

1.7K

14

Low Cost Internet Documentation

Why am I being asked to provide a Medicaid card with my address on it when insurance cards don’t have the insured persons address on them because that’s not a thing in Kansas where I live? Why am I being asked for documentation that isn’t given out by the federal government?

Discussions

24

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Cox is the worst experience ive had the displeasure of doing business within

Cox consistently is having outages but when you go to look at the issue, they tell you that there are “no known issues.” They openly advertise on their website that if you are experiencing an outage, do not call them and let them know because they are “working diligently to fix the problem. “ they p

Discussions

747

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