Discussions

(34581)
Internet NOT WORKING

My internet is so slow recently I haven’t even been able to play a Fortnite match. A very basic game that has NEVER given me any issue, even when I first got Cox. I have done multiple internet speed tests and they all come back great but it very clearly NOT GREAT. And it’s every single device connec

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Internet speed issue

The first three days after enrolled and it reached 298 Mbps, which is 300 Mbps. Now, the speed is between 20 and 40 Mbps.

Discussions

17

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IPv6 not working on new FttH

Cox's FttH access path is sending the gateway RA but is not relaying or servicing DHCPv6-PD. Tier 2 technical support and on-site technician will not escalate this so that it can be fixed. Any suggestion to get network engineering to take a look?

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19

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Outside cable damage

why is there no way to report when a contractor has damaged your service feeding your house.

Discussions

15

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No equipment

Hi my name is Travis and im disappointed in cox because I have no received my equipment for my internet yet!

Discussions

11

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Bill

My bill is caught up next bill due September 6th you just sent me a text that I owe $202 and I do not

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7

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Cox Outage in my community

Cox internet is out again in my neighborhood since yesterday but since they don’t see an outage they will only send a tech tomorrow. Ridiculous, it happened last month too for 5 days. It’s moronic that I can’t report the outage. I can predict what will happen, tomorrow the tech guy comes and says ye

Discussions

14

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Free Mobile Plan via Spectrum

Since the acquisition of Cox over to Spectrum does anyone know how the FREE MOBILE SERVICE wherein a customer gets one line of mobile service for one year works? I’m a current Cox customer and have been for 20+ years

Discussions

27

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Account data usage

Good morning! I’m reaching out regarding the high data that’s being charged on my account. Am I still being charged for 1500 Lorene Dr. because if so, I moved out of there and closed that out several months ago.

Discussions

6

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Accepted Solution

Spectrum sale/acq

I have heard that Cox was sold/acquired by Spectrum. We will we customers be notified? I haven’t received anything. I am in the Tucson AZ area

Discussions

85

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