I’ve tried for a month to correct my bill. I’ve turned in all equipment and my bill stays the same. I went in the store and they accepted equipment and was told my bill would change in 3-7 days. Since October I’ve been trying to correct this. And I hate the remote and streaming have to keep putting

I have spent an enormus amount time in chat sessions and with supposed tech personnel trying to access tv packages on the website. Am I the only one that can't find tv packages on the website? I have explained until I am at the point of losing my religon. Everything the spectrum support has suggeste

Contour box not working

For the past 3 months every day starting about 9 am the internet does down for a few minutes then comes back only to do this continually throughout the day. have had 3 techs come out and all have said it is an equipment problem, and they would turn in a ticket to get it fixed. But so far nothing and

Never had so many issues with Cox. Now that Spectrum has become carrier service is unacceptable. Random outages morning afternoon & evening. Should be getting at very least a 25%discount due to intermittent/lack of service. I don’t know what changed when companies merged but I am ready to make a mov

The line to my Internet was cut by a lawnmower. I need someone fix or replace it.

So far NOT A FAN of the new changes. They better be getting new Rep’s if that’s how they are going to act. Me explaining a situation that I have been stuck dealing with should never end with me being disrespected by SOMEONE THAT CHOSES TO WORK FOR THIS COMPANY!! I got no help for my situation, I hav

The previous DVR 9865hdc? performed way better for me than the current DVR that I am using. Will there be an upgrade anytime soon? I'm really frustrated with the DVR.

The call history download in a CSV format has been missing the phone number since last August, 2026. The PDF download shows the phone number. In the CSV file the number used to be embedded in the Name & Phone Number field, but now only the name is there. In the PDF file the phone number is in a sepa

Is it just me or is it hard to cancel a service?