Discussions

(33965)
Constant Outages - planned and unplanned! WTF

ridiculous! The least you can do is notify people since it is a quote “planned maintenance”. AT&T never had this many issues and I was with them for over 8 years ! And I’ve only been here for an about a year. I think it’s time to switch back. You know people have work and rely on internet right?

Discussions

228

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Cox Mobile’s Retroactive Device Unlock Policy Change and Refusal to Unlock Eligible Devices

I am a long‑time Cox customer writing to formally complain about Cox Mobile’s refusal to unlock multiple phones on my account despite those devices meeting the unlocking criteria that were in effect at the time of purchase. In 2024, I purchased two phones on a device payment plan financed through Ci

Discussions

18

1

Both cox app are not working and my wifi is trash now

Doesn’t let me go into my wifi on the cox app. Troubleshooted it and says everything is good. It doesn’t let me go into the cox Panasonic wifi app either after signing in. Also my wifi has been trash what’s going on the last couple days?

Discussions

19

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Internet Outage San Diego

In San Diego with Cox internet intermittent this week…cutout now. Frustrating I troubleshoot my side knowing it on Cox, but their app says “No known issue.” You know internet is out, just post on your app. And what’s going on in San Diego that Internet is out…there’s been no rain or snow. yeah, yeah

Discussions

11

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Contour 1: guide search no longer finds non-on-demand programs

Contour 1 search not returning results for non-on-demand programs in the guide. This happened to me 8 months ago (happens at least once a year). no errors. contour 1. manual search and saved search does not return any shows that are non on-demand. anyone else have this issue? @CurtB ? @Jupiter852 ?

Discussions

33

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no signal for certain channels

A small number of channels are not watchable on any of my cable boxes; the channels are 3,17,19,76 and 300. This has been happening intermittently for a number of years. Cox technicians have been at my house to troubleshoot: they check the signal strength at the telephone pole (where the cable branc

Discussions

69

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Service tech is late

I have an appointment (between 8-10)today for new service to be installed. No one has called and no one has showed up.

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The Truth

I see how cox company is I can never get a live person it is always an AI, when they don't want to hear the truth they always close you out on your discussion and nothing more have been done. Believe me the truth matters.

Discussions

43

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Cox App outage alerts - "Please enter a valid phone number."

In the Cox App, both a couple of weeks ago and today, when I attempt to "Sign Up for Text Notifications" about an outage, I input my phone number, and the app says "Please enter a valid phone number." I understand there are workarounds: I can sign up for text alerts via phone; or via a PC web browse

Discussions

144

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Service outage

I’m very pissed that the internet went out around 2 this afternoon while myself and my family are working. I lost hours, they lost hours as well. Now cox is saying 2am. It went from 6pm to 10 pm and now 2am, this is ridiculous and we should be compensated. My family and I cannot afford to miss any h

Discussions

54

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