I have applied for the assist program that’s $15 a month 4 times, and I just keep getting sent in circles. I proved every time that I am on Ssi and I can’t get anyone to help me. I spent hours on the phone being transferred and hung up on. I was signed up for a plan I don’t want and can’t afford. I

It is five days past the storm and Spectrum has yet to rise from the dead for majority of customers in Escambia County. What is going on to cause such a blatant failure to provide service with Spectrum? I don't expect an exact time of restoration but I have travelled the southern end of the county a

Why is ION channel not been available for the last few days?

I need help updating my payment information as the app will not let me

so can we have updates ? They used to give updates after the storm passed. This whole city down doesn't give much credibility. Come on. Tell us what's going on. Even outside can't get much reception.

Are Internet Data Caps now gone as the page below states https://www.cox.com/residential/internet/add-internet-data.html Unlimited Internet data. Now included. All internet plans now include unlimited data – so can stream all you want without any worries. No data caps. No overage fees. It's very con

Concern about switching out my phone.

They said service will be fixed by 6 PM. It is now 1022 and nothing. When do you guys think it’ll be back up ?

An outage seemed to start at approximately 11:30am CDT. Spectrum said it should be resolved by 11:55am, now saying nearly 4pm. Of course, although they should be working the issue, they’ll never disclose what has gone wrong. I just sat down to do work, and now cannot do anything today? This is not a

On 9/18 i had my packages changed due to pricing. i got home plugged everything in and my router told me that it needed to change its address to avoid conflicts with the new device. Then i noticed a "Cox Wifi by Spectrum" show up. After connecting to it and turning off the Pano device, i have identi