I started what I thought was going to be a quick process. I have been a cox customer with Internet service for like 12 years. I decided to add 2 mobile lines to my account since Verizon pricing for mobile is getting worse. I placed the order online it was showing the 2 mobile lines and service insta

Like some of the recent posts, I have also had intermittent outages over the last 2 months which last a few hours, and over the last few weeks, have lasted 1-2 days. I have scheduled tech visits 2 different times, only to have service restored literally the night before the tech visit. I have switch

So 3 techs showed up to fix my issue but the issue never went away the 3rd tech showed up saying everything was working and fix the issues with the router then a random outage happen in our area to fix the current problem okay I was hoping to get it fix like the next day it took 3 flipping days for

For the past couple of months the internet would randomly drop and reconnect multiple times throughout the day - several times per hour. Then two weeks ago the internet went completely out for hours and had to schedule a tech which the earliest available was the next day (two days if your internet g

Hi all.. could really use some help. 25 year customer and having issues. I’ve been dealing with a strange intermittent issue and am hoping someone with DOCSIS/plant experience might have some ideas. My connection will occasionally drop completely for roughly 30–60 seconds and then recover on its own

I swore I added two lines to my mobile account, but it only shows one and so then when I go out to try to add the next one again saying it’s $40 it should’ve been free for the next 12 months when I signed up for the first one

I wanted to move my payment date

This last few months, I have had to unplug/replug my cable TV basic box several times a week to get service; this week it is several times a day.

I know this has been asked before, but it looks like it's been awhile and before I quit Cox for another provider I figured I'd try this. Spikes in data usage have me trying to determine which devices are responsible so that I can address the issue. However, this does not seem to be possible, which t

I've been having the same service at the same house for over a decade. The service has been wonderful. Hardly ever went down, minus a few storms. Out of nowhere, I've been having drops or slowdowns for the past week or so. I've never had to reset the modem this many times. After I reset the service