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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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My Cox phone "address book" on VoiceTools

VoiceTools (logging in on my desktop PC) has an "Address Book" in the top right corner. To be more accurate, it should be called a "phone book." Regardless, it ties in with Call History. I use it to add clarity to my Call History, such as adding a name when only a number appears, or tying a work pho

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Move phone number

I am moving from Valley Telecom area to a Cox area. I want to bring my old phone number with me to Cox. When I contact Cox support thy say the number is not available and they can not do it. The nuber is available my VTC account is still open and being held open specificall to make it available for

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Call History Not Updated

Three calls this morning are not on the Call History. I tried all time frames (7days, 30 days up to 120 days), logged off, turned off my computer, and did a cold boot. Nothing changed. The last update was 3 days ago, 11/22/2025 at 11:11 AM PST. I wasn't home since then and don't know if there were a

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Static on landline telephone when it rains

I tried posting this before and it apparently didn't go through, so apologies if this winds up being posted twice! Does anyone else have issues with their landline phone when it rains? Over the past year, every time it rains, I lose my landline service and instead of a dial tone, I get static on the

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Phone Tools website has been replaced with Voice Tools

The previous Phone Tools website has been replaced with a new Voice Tools page. The new web address is https://voicetools.cox. Other than the name change and new URL, it appears to be the same as the old site, except the new one works. The previous site generates a "Your connection isn't private" er

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Modem for phone extremely hot

Is the modem for a landline supposed to be extremely hot

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Voice tool access

Have been getting the following message for the past week or more when I try to retrieve my call history. Multiple contacts with "support" only get a response along the lines of "we find nothing wrong". Anyone else having problems? "We are currently experiencing technical difficulties processing you

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upsetting

I had a Cox land-line feature i added to my service. I have a Panoramic WIFI modem, so the land line jacks are on the back of the modem. I called to activate my land line. 2 months later, i decided to call customer service and disconnect / remove my land line feature. I opted to CHAT..and was connec

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The forums are currently undergoing maintenance. During the maintenance window, you may be unable to create new threads or replies.New user registrations will not be possible during this timeframe.We will post an update to this post when maintenance is complete.You can still view current threads and

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