Phone

Phone

Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Modem for phone extremely hot

Is the modem for a landline supposed to be extremely hot

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Voice tool access

Have been getting the following message for the past week or more when I try to retrieve my call history. Multiple contacts with "support" only get a response along the lines of "we find nothing wrong". Anyone else having problems? "We are currently experiencing technical difficulties processing you

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upsetting

I had a Cox land-line feature i added to my service. I have a Panoramic WIFI modem, so the land line jacks are on the back of the modem. I called to activate my land line. 2 months later, i decided to call customer service and disconnect / remove my land line feature. I opted to CHAT..and was connec

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Forums Undergoing Maintenance

The forums are currently undergoing maintenance. During the maintenance window, you may be unable to create new threads or replies.New user registrations will not be possible during this timeframe.We will post an update to this post when maintenance is complete.You can still view current threads and

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Trying to upgrade phone service and it wants to charge an old past due which was discharged in bankruptcy.

Need to be contacted by someone at Cox that can assist with this. We filed bankruptcy and instead of an old past due balance being discharged my current amount dure was. The problem is that when trying to upgrade our phone to a higher costing plan it tries to charge me the entire past dure amount th

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Technology past the demark (modem port (RJ-11)) remains the same.

Each modem port provides a loop-start, analog line that works with analog telephones. You should be able to bridge up to four devices across a single line. If a facsimile terminal is one of them, you may want to consider ordering the distinctive ring (DR) feature with a separate number (DN) that the

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Cable Modem and Phone Modem

I currently have the Arris TG1682 for my cable modem and telephone modem in one as it is compatible with Cox voice. I wish to purchase my own modems. What is the comparable equipment that can be purchased that would allow me to have my services? I know there is this link https://www.cox.com/resident

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WRONG TIMEZONE

How do I change the timezone or time in my voicemail?

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Recovering disconnected cell numbers

Called Cox Mobile to get our port-out PINs two days ago. The tech texted them to me. I explained I was going to another carrier and would be taking our numbers. Before the call actually ended, he disconnected our service. The calls my wife and I were on were cut off and since then I've been trying t

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Outgoing VM Message Garbled or Cut Off at the Beginning

I have a rather strange problem with my cox voicemail. Intermittently, my greeting is garbled or cut off at the beginning of the script. This happens whether I record a personal greeting or use the default with only first and last name. I have replaced the modem (PW6), checked and re-checked the con

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