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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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New Modem, no phone tools

I got the new Cox Panoramic modem today and now I have no Caller ID or history. Is there something I need to activate? If so, where do I find it?

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What y'all like to talk about on the phones

I like talkin bout football and basketball

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Call Waiting still gets turned on after I disable it. Will this ever be fixed?

I can turn off the call waiting, but a few days or weeks later, it gets magically turned back on.

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[Ohio] COX Voice sending incorrect time

This has been going on for at least a day now in the Cleveland Ohio area. The wrong time is being sent from COX in the Caller Id data. Currently it is 11:30 PM but COX is sending 9:30 AM as the time. This has been reported by others on the DSL Reports forums too: www.dslreports.com/.../r32206313-FL-

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Cox Voice cable modem

Is there a list of cable modems that support Cox Voice that can be purchased rather than having to rent one each month for phone service?

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Voice mail message not forwarding

I set up the Voice Mail Notification Options under Phone Tools --> Settings to send me an email when someone leaves me a voicemail. Up until a couple of weeks ago it was working perfectly but now I'm not getting notified. I typed in the email address again then when that didn't work I inputted a dif

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Excellent Ambassador for Cox - Sam

I just wanted to drop Cox a note in referrence to two employees that provided excellent customer service and should be recognized by the company. #1 Edgardo We stopped in at the Cox storefront on Federal in reference to our monthlly bill. It had grown to over $325 a month, which was far too expensiv

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Trying to upgrade phone service and it wants to charge an old past due which was discharged in bankruptcy.

Need to be contacted by someone at Cox that can assist with this. We filed bankruptcy and instead of an old past due balance being discharged my current amount dure was. The problem is that when trying to upgrade our phone to a higher costing plan it tries to charge me the entire past dure amount th

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Trying to get the new no robo thing to work.

I have been trying to get this no robo call thing to work and after two days of trying, it still says my phone isn't protected, so I guess I may as well give up. I have called the help line and it still doesn't work.

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