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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Outgoing calls that we didn't make

I just noticed while checking my voice mails here online that our outgoing call log is FILLED with calls to (200) 100-1106. We have never called this number yet there are numerous calls outgoing from our line, several per day, going back at least 120 days (that's as far back as the search history wi

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Can't access my voicetools

Why can't I access my voicetools today 🤔

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Unreliable Cox

For the past several days I have not been able to access anything but my account. I can not access my voice mail, and all i get from the 1-866 number is absolutely "ZERO." When I log on my account it shows an outage. NONSENSE ~ I can access the web and can get and make phone calls. COX services have

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Service

If I pay my full balance due today …. How long will it be for my tv phone and internet to start working again

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The Deceptive Promise

I am writing to express my frustration and disappointment with the reward program COX has been promoting. Despite meeting all the requirements and following the instructions diligently, I never recieved the rewards that were advertised. I have contacted your customer service multiple times, but each

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No Call Waiting

I checked Voice Tools and my Call Waiting is turned on, but my incoming calls when I'm already on the line go right to voicemail, no beeps detected by me. Does this have to be activated by Cox remotely in addition to the Voice Tools Call Waiting being turned on?

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Service

I have had the worst experience with cox having service at my house. They have experience outages everyday since Ive been a loyal customer. Thats causing my security systems to go down and not work periodically throughout the day.

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Cox voicemail notifications

We are going to be transitioned to Yahoo mail soon, and I am wondering if I will still get notifications in my email when I get a voicemail on my Cox landline? Now they come right to my Cox email, but I am guessing I won't like the answer to this question...

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Contacts can’t send me messages from their iPad

Messages from an iPad to my iPhone no longer are received after converting one 13 Max from Verizon to COX mobile. Has anyone had or experienced this issue?

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Porting from Bundled Service

We have a bundle of services with Cox including Internet, TV, Home Phone, and Home Life Security. I want to port the phone number over to Ooma. When we do this, will this cause a cancellation of the bundle of services, or will it only affect the phone service so that we can cancel only the phone ser

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