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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Voice tools question

Why do I have to use the desktop mode on my android phone to display some incoming phone numbers? Is this only happening using my phone?

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Call History Takes Hours to Update

For the last few days it has been taking a few hour after a call until it appears on the call history. It used to take about 15 minutes. Will this be fixed?

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Problem Report: Nomorobo Activation Is Frequently Deactivated Requiring Frequent Re-activation

This has been an ongoing problem. Please rectify the problem. Sincerely, --Dennis--

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New Mobile Order

I ordered a new mobile phone (iPhone 15 Pro Max) on November 28, I paid in full amount, when I ordered the phone it was in backorder, estimated delivery date supposed to be December 16. I never received the phone, I kept calling 2-3 times a week, COX couldn’t track my phone, finally they cancel the

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mobile phone service

I ordered an online special from Cox the other day for $9.99 and paid online. On the order confirmation page, there is a message that says, Order pending. Next, let's quickly get in touch. It asks me to call customer service to provide additional information. The transaction reached my credit card.

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Cox iPhone rebate Issue

I Pre-ordered my Apple iPhone 15 Pro 256GB Black Titanium from Cox.As part of this promotional offer on Sep'2023 I was entitled to a Pre-order gift card worth $500.00. After completing all necessary paperwork via DocuSign ,making the full payment, completing the 90 days pf service, I eagerly awaited

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COX Support Response is really poor

I wanted to unlock my device and for that i contacted support team via Chat. I had to wait 10-15 min for each response from Support while chatting. Very Poor Service and response. When I asked why taking this long it just "We are checking please wait" I really need to think of switching back to othe

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Cox mobile phone network registration

So I have two lines on my mobile plan with Cox. One of my mobile phones works fine, the other one does not work at all ..when I try to make phone calls, it says it's not registered on a network, please help

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Lost Mobile Phone cannot be removed from system

Lost my Cox purchased mobile flip phone. Went to the retail store with substitute iPhone that was approved. Retail store gave me a new SIM card and told me to wait a few hours. It has been 13 days and no activation on my substitute iphone and Cox flip phone still listed in my account. I have spoken

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Unable to Unlock iphone !

Hi Team , I am trying to unlock my phone after 4 months, I purchased a mobile (Iphone 15 pro) from Cox. There is no due pending from my end. So I followed the instruction here https://www.cox.com/residential/support/unlocking-your-device-on-coxcom.html, it was successful , then i ported out my numbe

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