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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Need to get transfer pin to switch from Cox mobile

I transferred my mobile phone number that I have had for years to Cox mobile to check out the service. Now I want to port that number to a different mobile carrier, I need to provide that carrier with an account number and a transfer pin. I called customer service and was told that Cox would have to

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Cox Mobile Number Swap

I have two Cox Mobile lines on my account. I'm planning on buying a new device from Cox; however, I want to use the existing line to buy a new device (existing device is paid-off and unlocked) and do not want a new line for the new device. When I try to order online, I only see "New Line" option and

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Voicemail email notifications

I'm curious if anyone can get the voicemail email notifications to work or if they aren't working for anybody?

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Voicemail transcripts

How come my voicemail transcripts never work? The voicemails are working but I never see any of them transcribed in the voicetools. It always says (Your transcript is not available at this time. Please try again later).

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New to Landline Phone Service

I have an older, basic type of home phone that I plugged into the Panoramic WiFi modem. Picked it up and no dial tone. Anyone know any tips? Does it need to be a certain kind of phone? The one I have is not digital, so CallerID and other features are irrelevant for the time being. (Times are hard).

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Phone service

What equipment is needed make my telephone work after I took up the Panoramic out of the house and put it back with Cox?

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Upgraded Modem but No Dial Tone

Recently, our household upgraded to the Panoramic Wi-Fi PW7 model modem. However, we have not had any dial tone for weeks. Family friends on my cell phone have told us no one picks up the landline calls. I've worked with the Cox Support online. They mentioned I may have to get a technician to come o

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be on alert for scam calls saying they are from COX

I received a call just now saying that there had been a breakdown that effected my internet connection and they wanted me to get on my internet do they could show me how to fix it. I just told them I knew this was a scam and hung up. The caller id said US Foods and the number said 480-245-1487.

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Can a phone account be locked so that the number can't be ported out from Cox?

My father's phone number was ported to another carrier. He didn't want that, but who knows what the other company said or did. In my option they were preying on the elderly. I am hoping that there is a way stop this from happening again by locking it down somehow. Is this kind of thing possible? May

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Porting a home phone number

Hello. I've tried everything to get a phone number through cox with a different area code and I have had no success so I'm curious can I port a google voice number into my cox landline service?

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