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Phone
Topics related to our landline phone service
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Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account
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Email will not accept my sign in user name and password even though they are correct. What is wrong!
My Cox Webmail has worked fine for over 10 years until now. It suddenly will not accept mu log in user name and password.
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Scammers and shady business practices
I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or th
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Reimbursement for Outages
I have been without service for over 24 hours and it is destroying my ability to get work done. I am requesting a refund for the time that my service is down
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Can’t send email on wifi
For the past few days I can’t send email from my iPhone when I’m on WiFi. It’s a intermittent issue. When I’m on my home WiFi it’s fine but other WiFi Locks up. Works fine when I use cellular data.
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Spam Blocker blocks all incoming calls with Spam Risk regardless of "Allow" setting
Incoming calls from a number assigned a Spam Risk (Low, Medium, High) will not ring through even if "Allow" is selected. The setting appears to be ignored, so there is no way to opt-out of Spam Blocker. Cox didn't seem to know anything about it. There may not be a lot of people left who have Cox Voi
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Voice Tools Settings Issues
The Voice Mail toggle is changed to OFF. After a lengthy processing delay, attempts to turn it ON fail with the following Voice Tools error message: "Your Voice Mail request cannot be completed. Please try again". Clicking Spam Blocker and changing all Spam Risks to something other than "Send to Voi
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International calls
will my Cox Mobile plan allow me to make international calls?
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