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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Here's a visual clue that you've been migrated and ready for Nomorobo

Since being migrated over to the Cox switching facilities that support simultaneous ring for Nomorobo, we now see the US country code of "1" as a prefix to the Caller ID number info we receive for calls from US numbers (i.e. 757-555-0150 now shows as 1-757-555-0150). It appears the entire 11 digit U

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Excellent Ambassador for Cox - Sam

I just wanted to drop Cox a note in referrence to two employees that provided excellent customer service and should be recognized by the company. #1 Edgardo We stopped in at the Cox storefront on Federal in reference to our monthlly bill. It had grown to over $325 a month, which was far too expensiv

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Email will not accept my sign in user name and password even though they are correct. What is wrong!

My Cox Webmail has worked fine for over 10 years until now. It suddenly will not accept mu log in user name and password.

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Questions about upgrading to digital phone service

I've received lots of letters (and finally an email) about upgrading to digital phone service. Am I one of the last who hasn't upgraded yet or are there others who also haven't done it yet? Right now, I can have more than 2 different phones hooked up, but my understanding is that with the new eMTA o

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Cox Complete Care Cancellation Charge

Cox actually tried to charge $75 for cancelling Cox Complete Care when I did not cancel it! We had constant trouble with the Cox phone/internet service all summer, and I do mean constant. Day after day the modem started blinking and service was down sometimes for only a short period of time, other t

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Spam? Block Works!

I set Spam? blocker to block all (high, medium, & low) which is working. Thank-you. My call history shows that of the 32 robocalls received in the last 30 days, 21 were blocked. And for some reason, the total calls have dropped 62%, from 85 a month last year. Has someone in the world-wide telephone

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Trying to upgrade phone service and it wants to charge an old past due which was discharged in bankruptcy.

Need to be contacted by someone at Cox that can assist with this. We filed bankruptcy and instead of an old past due balance being discharged my current amount dure was. The problem is that when trying to upgrade our phone to a higher costing plan it tries to charge me the entire past dure amount th

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Voice mail message not forwarding

I set up the Voice Mail Notification Options under Phone Tools --> Settings to send me an email when someone leaves me a voicemail. Up until a couple of weeks ago it was working perfectly but now I'm not getting notified. I typed in the email address again then when that didn't work I inputted a dif

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Stutter tone notification for new voicemails stopped working

I have had Cox Voicemail for years in Phoenix, AZ. Starting 2 weeks ago or so, the “stutter” beep stopped working to notify me if someone left a new voicemail. I called Cox and they re provisioned the phone. That did not fix it. As of right now, the only way I know if I have a new voicemail is if I

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