Phone

Phone

Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Cancel the account

Please help cancel the account

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Phone line

What’s the cost to add a phone line

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Account number

I need my mobile account number please

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Call History Update

Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who exp

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Questions

Good morning. I am currently exploring options here in regards to both my parents Cox Account and my account. What we are trying to do right is we are trying to figure out if theirs is a way to have so when we Add on my landline to my parents account, we have been running into issues where Cox would

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Keeping phone number

I just signed up for Cox cable Internet and TV. I would like landline phone service, when I asked at the Cox store, I was told my number would not port over, why?

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Upset

Cox is one of the worst businesses I have ever used everyone said don't use Cox let me be my own judge the last couple of months have been horrible being a senior citizen it's not exceptible actually not to anyone very unhappy customer

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COX cancelled my phone plan. No warning.

I have internet and phone with COX. I have a business with many, many worldwide customers that need to contact me. My bill went up and they recommended I change to higher tier internet, 1Gig instead of 500Mbps. On my account page they had a 'suggested for you' option for the internet which suggested

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Phone Service Cancelled

Has anyone else experienced having Cox inexplicably cancel their phone service without advance notice?

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Mobile network not available…

Every time I try to use my phone or even call COX 611 it states “ mobile network is not available. Connect to a wireless network to make a call. It is connected to my wireless network. HELP!!!!

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