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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Cox Wi-Fi connection close - effective from 26th July 2026

I am moving out from effective 27th July 2026 and need my COX connection for to close/disconnect

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Mobile Phone Transfer

Transferring the Watch. When I transferred my mobile phones from AT&T, I transferred my watches about a week later. Well, I still get a bill from AT&T. When I contacted AT&T, they said I had not moved the watches, and they gave me the phone numbers. I checked my Cox bill and saw I also had watch pho

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If I made a payment for $133.52 & the bill was $118 I made a payment for $133.52 doesnt that cover the bill? An agent is stating otherwise

I made a payment for $133.52 & the bill was $118 doesn't that cover my bill? I have a cox agent in the chat stating otherwise

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Security Issues about dish receiver

Keep getting alerts about security on my dish reciever

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Phone Tools website has been replaced with Voice Tools

The previous Phone Tools website has been replaced with a new Voice Tools page. The new web address is https://voicetools.cox. Other than the name change and new URL, it appears to be the same as the old site, except the new one works. The previous site generates a "Your connection isn't private" er

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Wrong number issue

I got a message through "screened call" feature from someone who called the wrong person. How do I register MY name under this number?

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Checking my mobile phone device

Access my phone device

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My Cox phone "address book" on VoiceTools

VoiceTools (logging in on my desktop PC) has an "Address Book" in the top right corner. To be more accurate, it should be called a "phone book." Regardless, it ties in with Call History. I use it to add clarity to my Call History, such as adding a name when only a number appears, or tying a work pho

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Move phone number

I am moving from Valley Telecom area to a Cox area. I want to bring my old phone number with me to Cox. When I contact Cox support thy say the number is not available and they can not do it. The nuber is available my VTC account is still open and being held open specificall to make it available for

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Call History Not Updated

Three calls this morning are not on the Call History. I tried all time frames (7days, 30 days up to 120 days), logged off, turned off my computer, and did a cold boot. Nothing changed. The last update was 3 days ago, 11/22/2025 at 11:11 AM PST. I wasn't home since then and don't know if there were a

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