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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Forums Undergoing Maintenance

The forums are currently undergoing maintenance. During the maintenance window, you may be unable to create new threads or replies.New user registrations will not be possible during this timeframe.We will post an update to this post when maintenance is complete.You can still view current threads and

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Recovering disconnected cell numbers

Called Cox Mobile to get our port-out PINs two days ago. The tech texted them to me. I explained I was going to another carrier and would be taking our numbers. Before the call actually ended, he disconnected our service. The calls my wife and I were on were cut off and since then I've been trying t

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Reimbursement for Outages

I have been without service for over 24 hours and it is destroying my ability to get work done. I am requesting a refund for the time that my service is down

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Voice Everywhere App has decided to throw an "Error:

Voice Everywhere App has decided to throw an "Error: Please try again, unknown error occurred. If you keep having issues, Please contact us for further assist." I have not changed password, it was working fine until 5 days ago but now will not let me sign in to app. Have already rebooted iPhoneX 5-6

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Technology past the demark (modem port (RJ-11)) remains the same.

Each modem port provides a loop-start, analog line that works with analog telephones. You should be able to bridge up to four devices across a single line. If a facsimile terminal is one of them, you may want to consider ordering the distinctive ring (DR) feature with a separate number (DN) that the

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Spam? Block Works!

I set Spam? blocker to block all (high, medium, & low) which is working. Thank-you. My call history shows that of the 32 robocalls received in the last 30 days, 21 were blocked. And for some reason, the total calls have dropped 62%, from 85 a month last year. Has someone in the world-wide telephone

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Here's a visual clue that you've been migrated and ready for Nomorobo

Since being migrated over to the Cox switching facilities that support simultaneous ring for Nomorobo, we now see the US country code of "1" as a prefix to the Caller ID number info we receive for calls from US numbers (i.e. 757-555-0150 now shows as 1-757-555-0150). It appears the entire 11 digit U

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Nomorobo turns off and has to be reinstated

In the last 2 years I learned about Nomorobo and had a Cox support advise me how to set up. Sounded real good since we were getting 10-20-sometimes close to 30 annoying calls a day. Finally peace for a while until the calls started increasing again. Finally....upset again I called again and spoke wi

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No more robo for customer with out computer

I have an elderly friend that DOES NOT HAVE A COMPUTER. He has spam calls driving him nuts. How can we get him set up for no more robo calls. I have it on my phone and it works great. He is a cox phone and TV customer.

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Anyone, anywhere gotten Nomorerobo through Cox?

I have heard the chatter than Normorerobo is rolling out. Has anyone gotten it? How is it working? Myself, I am so sick of robo calls that I'm anxious to get this, if it works.

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