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Phone
Topics related to our landline phone service
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Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account
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Landline conflict with MOCA adapters?
I'm considering using MOCA adapters to spread internet connections thru my telephone cable connections but still need landline. Is there a conflict? I know MOCA uses different frequencies.
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Phone not working
Received a new replacement modem from cox. All good except now no incoming or outgoing service. Reset, etc still nothing, no dial tone. When I call the number goes to vm but doesn’t ring or allow a message. Customer service not able to help, a tech will be coming out and of course I will be charged
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Welcome to the Phone Forum
Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account
Discussions
508
1
0
Closed
Battery Backup Units, interior-exterior
Am looking on this webpage Telephone Equipment Battery Questions and Answers (https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html), Battery Backup Units on the Outside of the Home and units connected to ONT. Both units appear to connect to the cox cable. Is
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Customer service re: landline
I have spent 3 days and over 9 hours attempting to have my phone work. For over a week no dial tone. subsequently (after 2 hours) the phone did have a dial tone. the next day I tried to call my home phone and got the message "unable to complete this call as dialed". I have returned to the website fo
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Status
Recently tried to bundle cell phone service and internet but the lengthy process was interrupted near the completion. 1.What is my current status? 2. I need to add a second phone
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No longer able to make calls without internet
They installed new equipment and now our landline won't work unless have Internet and power. The phone is being routed through the Internet router which cox is saying is the only option for my area. Prior to the new equipment, if the power or internet went out we still had use of our land line. Rece
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I made an extra payment. To many emails
I ended up making an extra payment. Why your system did not catch this and still sent me out an email saying my payment was do on the 15 I do not know. However, since we have switched to you it has been one thing or another. Please put this extra payment towards my September bill and do not bill me.
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Need help porting my number
Hi All, I am currently using Ooma. I was on Vonage. I would like to use COX which is also my internet provider. While Ooma was able to port my number without issue from Vonage, COX has told me that they cannot port it. That said, I have had two COX sales people tell me that I CAN port the number by
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