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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Contacts can’t send me messages from their iPad

Messages from an iPad to my iPhone no longer are received after converting one 13 Max from Verizon to COX mobile. Has anyone had or experienced this issue?

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Porting from Bundled Service

We have a bundle of services with Cox including Internet, TV, Home Phone, and Home Life Security. I want to port the phone number over to Ooma. When we do this, will this cause a cancellation of the bundle of services, or will it only affect the phone service so that we can cancel only the phone ser

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Help me get back the money I lost that I didn't buy

In March on the 16th or 17th, I bought an iPhone 15 pro max from you with a $300 customer discount, but the order was canceled and a few days later my money was refunded when I bought the phone at 1013.49. $ was reduced by $300, but on April 16, I received a notification via gmail that I had to pay

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Voice tools question

Why do I have to use the desktop mode on my android phone to display some incoming phone numbers? Is this only happening using my phone?

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Call History Takes Hours to Update

For the last few days it has been taking a few hour after a call until it appears on the call history. It used to take about 15 minutes. Will this be fixed?

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Problem Report: Nomorobo Activation Is Frequently Deactivated Requiring Frequent Re-activation

This has been an ongoing problem. Please rectify the problem. Sincerely, --Dennis--

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New Mobile Order

I ordered a new mobile phone (iPhone 15 Pro Max) on November 28, I paid in full amount, when I ordered the phone it was in backorder, estimated delivery date supposed to be December 16. I never received the phone, I kept calling 2-3 times a week, COX couldn’t track my phone, finally they cancel the

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mobile phone service

I ordered an online special from Cox the other day for $9.99 and paid online. On the order confirmation page, there is a message that says, Order pending. Next, let's quickly get in touch. It asks me to call customer service to provide additional information. The transaction reached my credit card.

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Cox iPhone rebate Issue

I Pre-ordered my Apple iPhone 15 Pro 256GB Black Titanium from Cox.As part of this promotional offer on Sep'2023 I was entitled to a Pre-order gift card worth $500.00. After completing all necessary paperwork via DocuSign ,making the full payment, completing the 90 days pf service, I eagerly awaited

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COX Support Response is really poor

I wanted to unlock my device and for that i contacted support team via Chat. I had to wait 10-15 min for each response from Support while chatting. Very Poor Service and response. When I asked why taking this long it just "We are checking please wait" I really need to think of switching back to othe

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