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not_important

New Contributor II

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29 Messages

Thursday, January 30th, 2025

Closed

phone tools

anyone else try to get to the call log and when you choose contacts it just keeps spinning?

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Updated 

6 months ago

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

6 months ago

Probably related to this post; Call History Not Working | Cox Community

If not, you seemed to have the issue months ago too. What solved it then?

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not_important

New Contributor II

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29 Messages

6 months ago

like most issues with the phone tools it never gets fixed but eventually just starts working again.  

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

I suggest sending a email to Cox to report it. The more reports, the more serious they will take the issue.

6 months ago

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DannyS

Moderator

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577 Messages

Hello not_important, we are aware some customers are finding these concerns.  We are unable to provide a full restoral date at this time but look to have this addressed as soon as possible.  If we can help with any direct concerns with your account.  Please email us at cox.help@cox.com for assistance anytime.  

6 months ago

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