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Topics related to our landline phone service

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Welcome to the Phone Forum

Here you can ask, answer, and discuss technical topics regarding Cox Phone Services. Purpose The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account

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Incoming calls

Why do some incoming calls not display a phone number in the voicetools even when the caller ID isn't blocked? Is it because call forwarding is turned on?

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Nomorobo Keeps Deactivating This Week?

Just in the past week Nomorobo keeps deactivating and I have to go to the COX Website / Settings and reactivate it. Why does it keep deactivating? Respectfully, Dennis E. O'Connor

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Call forwarding question

Does anyone know if my phone should ring when I have call forwarding turned on because it never used to ring when it was turned on but now it does and I don't know how to stop it from ringing but the call forwarding is working? I can take it off the hook to stop it from ringing but I never had to do

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Landline outgoing call are garbled

This has been going on for a while. I can hear calls, but the caller either cannot hear me or it sounds very distorted. So far I've had 2 Cox techs out to my home. They replaced the phone modem, tested the internal wiring and external connections and it still does not work. I plugged in a known work

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Pay bill

Colemiko would like and extra time until next week Thursday to pay her bill

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Strange phone number in landline call history log

For several months my landline call log displays (202) 410-8608 as a call originating from my phone along with the number I do call. I also see this phone number when someone calls me as well. I googled the number and see a lot of aggravating comments. Is this something I should be concerned about?

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port my telephone number to another carrier?

what is the procedure to transfer or port my telephone number to another carrier?

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Call forwarding

Why would my phone ring when I have call forwarding turned on? Makes no sense to me. Is this some sort of a bug?

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Add a contact in Call History not working

Trying to add a new contact in Call History fails, with the following message: "We are currently experiencing technical difficulties processing your request. Please try again." This started yesterday and does it for 3 different new contacts. None of them have special characters in the name which wil

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Permanently disabling Call Waiting impossible????

This may be beating a dead horse (and I suspect it is) but is there actually any way to disable Call Waiting through the Voice Tools interface and have it remain disabled? I've just downgraded my service dropping cable TV (finally) after the cost went up by 50% this month. Thanks for giving me the m

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