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rpopil

New Contributor

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13 Messages

Thursday, June 13th, 2024

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No Call Waiting

I checked Voice Tools and my Call Waiting is turned on, but my incoming calls when I'm already on the line go right to voicemail, no beeps detected by me. Does this have to be activated by Cox remotely in addition to the Voice Tools Call Waiting being turned on?

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1 year ago

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CurtB

Honored Contributor

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2K Messages

1 year ago

I've heard the "Call Waiting" tone when I've been on the phone.  I didn't contact Cox to activate it.  

Cycle "Call Waiting" Off and On.  If that doesn't solve the problem, contact cox.help@cox.com   Include your full name, service address and a link to this discussion.  Voice Tools sometimes don't work properly.  Cox Social Media will coordinate with the vendor for a fix.

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rpopil

New Contributor

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13 Messages

Still doesn't work, just contacted cox.help per your recommendation. Thanks for trying.

1 year ago

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CurtB

Honored Contributor

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2K Messages

I forgot to mention you should ask Cox for your ticket number to be used in subsequent emails.  It may take some time for it to get fixed.  Cox will notify their vendor who will usually fix reported issues, but they aren't always quick about it.  Cox seems hesitant to ask for updates so you may have to initiate an occasional follow-up to ensure it gets done.  

1 year ago

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rpopil

New Contributor

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13 Messages

1 year ago

Just wrapped up another issue with Cox a couple of weeks ago regarding Tivo Tuning Adapter/CableCARD updates - only took 8 days to fix with 2 engineering tickets written, so I'm used to Cox service frustrations.

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