No phone call history

thank you for your reply..I too did send an email link posted on another chat thread but it seems I will just have to wait.  Just another Cox feature that we pay for that does not work properly..I am now reading I am not alone..

Did you email or use chat? Chat is junk. They are mostly outsourced overseas who don't speak English natively and who aren't technically trained. They also are pressured to upsell customers. Use the email Cox gives in the link I gave or in the sticky. 

I did both and chat is useless..but the email replied that they want me to reply with all sorts of confidential info like name, user name, pin, PASSWORD for Cox, turn off two auth.  etc.  I have never had Cox ask me for my password.   I am totally not comfortable putting my password in an email in today's environment so I think I will have to just have to hope I get fixed when they decide to fix this issue.  Frustrated

In my opinion they shouldn't be allowed to ask for PII over email. See here. Not saying Cox is breaking any rules(I am not a lawyer), but they don't seem to be concerned about security. With all the hacks and exploits going on, I wouldn't consider email secure, specially Yahoo email which had one of the biggest hacks of all time. If anything, the data should be encrypted before being sent. With that said, it seems to be the norm with the moderators here(who you are emailing). If you would rather, call Cox and ask for CAG and give them the info, you can do that instead, I just didn't want you to get stuck behind the really bad Tier 1.

I did reply that I would not send such info in email and they replied that this issue has been reported by others but until its status goes from Individual to General they cannot help me without such information.  So There was no time line for the issue to be General..so I guess I will have to wait..Might be advisable to call as you suggested but for today I am spent of energy.  Try later.

Thank you Curt--no such message when I look at my Cox site..maybe the message is regional but lets hope this means there could be progress! 

Click the About Voice Tools hyperlink to the Cox website.

We'll see what "temporarily" means to Cox, but I don't share your optimism.

Yes the message is very hidden in Support but I just searched for About Voice Tools and there it was!!  I guess we have no choice but to be positive (but history says it will be a no go forever)  😄

Well. you got to the same place, but why did you search for it when I posted a hyperlink (twice) you could have just clicked?  If you have an aversion to posted, links, you can always examine the link first to verify it's to a Cox website before you click it.

I did follow your link and I really appreciated it..and because I am a stubborn old man I wanted to see how easily I could find it after signing into my account and it was not easy so I searched..  thanks for helping me find the answer..Happy Holidays..

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

This isn't a customer specific issue. Why do you need OP to email you? Stop with the copy/pasta. Either report something useful or don't post at all please.