New Contributor II
•
5 Messages
Keeping phone number
I just signed up for Cox cable Internet and TV. I would like landline phone service, when I asked at the Cox store, I was told my number would not port over, why?
New Contributor II
•
5 Messages
I just signed up for Cox cable Internet and TV. I would like landline phone service, when I asked at the Cox store, I was told my number would not port over, why?
ChrisJ2
Moderator
•
500 Messages
4 months ago
Hi, Ed. I'm so sorry for the difficulties with your phone number. If the number was also landline and not cell, then you should be able to port it provided you can get the original carrier to make the number live in their switch. Was it a landline number?
4
Darkatt
Honored Contributor
•
1.9K Messages
4 months ago
The primary reason a number cannot be ported is because it's on a switch outside of the area you want it ported to. The switch areas are set forth by the FCC
This can provide you with more info https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers
This is the areas - https://www.fcc.gov/oet/maps/areas
3
0