Cox Texhnicians & support

I scheduled a transfer of my Cox internet service to my new home and, despite three separate technician appointments, I still do not have internet service.

• First appointment: The technician went to the wrong address.

• Second appointment: I was told access was needed to a neighbor’s backyard, requiring me to schedule a third visit.

• Third appointment: The technician then claimed access was needed to a different neighbor’s backyard on the opposite side—again resulting in no service.

After all of this, the technician actually advised me to switch providers. That is an astonishing response from someone representing your company.

This experience reflects extreme incompetence, poor coordination, and a complete lack of accountability. I have wasted time rearranging my schedule for repeated failed appointments, received no solutions, and still have no internet service at my home.

This has been, without exaggeration, the worst customer service and customer experience I have ever had with an internet provider. I am relieved I did not make the mistake of switching to Cox Mobile as well.

I expect immediate escalation, a clear plan to resolve this issue without further delays, and appropriate compensation for the time and inconvenience caused.