Internet

Cancel my plan due to moving away

I scheduled a transfer of my Cox internet service to my new home and, despite three separate technician appointments, I still do not have internet service. • First appointment: The technician went to the wrong address. • Second appointment: I was told access was needed to a neighbor’s backyard, requ

Hello, I am so close to closing my account. I have constant 5 and 25 fees that haven't been explained to me and wasn't aware of until now, billing is the longest wait, and they are closed early 2 days in a row (Thursday and Friday) and I work day shift so I have a short time window to call. I requir

Here is a traceroute from OVH DC in Paris. Notice that from hop 12 (Dallas) to hop 13 (Phoenix). Latency is increased by 130ms. This has been happening for the past several days around 1500 MST (-0700 UTC) on Jan 29. And 1800 MST today. THis persists for several hours as congestion increases during

Why am I now required to store my payment information on your site? I do NOT want to store payment credentials on the easily hackable site. For years I entered payment information at the time of payment, and now I am FORCED to store it? No. Return the option to enter at time of payment.

Zero notice that my rate was going to increase. It should be standard to notify customers in advance that a rate increase is coming. Very unprofessional

Hi all -- I've been playing whack-a-modem lately. Cox tech recommended I try a different modem than my Motorola B12 so I bought a Arris S33 but that one shuts itself down after about 20 mins of uptime so it's going back to the store. So, third try -- I picked up a Coda56 and it's working so far but

Been dealing with this since Sunday night. The wifi started to get slower on my modem for about 30 minutes then died. During that time, my wifi started telling me my device was paused and would redirect me to an msftconnect link or whatever. Assumed it was just an outage. Woke up the next morning, c

Internet went down around 8pm last night, the Cox website doesn’t work but the app did and it said estimated fix time was 10:40pm. Then around 10:35 the time changed to 2am. Then this morning I woke up and checked and the estimated time was like 8, and now there just is no estimated time, they remov

Internet dropping out randomly since move in 12/08/2025. The only work around is to reboot my modem. I keep getting these logs in my modem: Date Time Event Level Description 18/1/2026 13:00:11 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM