Internet

I recently upgraded my modem. I called COX to see what to do with my old modem. After being connected to an AI agent, I requested a "real person" and was transferred to a "live agent" that I'm pretty sure was another AI agent. I was instructed to return my old modem by a certain date (8/9) or I woul

Contact me to cut my bill from $117 to 80 and more speed

I’m moving into a different unit. From unit 2023 to unit 524 . Same address 3000 high view dr. Henderson Nevada xxxx . Just a different unit . Yes I’m transferring. On Sunday August 16th 2026

I'm trying to get help with a Wifi POD that I purchased from Cox. I bought it last October, and it has a 1 year hardware warranty. I called Technical Support, spent several calls and at least an hour and half on with them, then spoke with Complete Care team, he was great and spent almost 2 hours wit

I was switching services to a different state and an employee actually charged my card for some random bundle that I did not want without even telling me about it. It seemed very shady and deceptive. I emailed abuse@cox.com and have yet to receive a response. It seems like they switched their call c

My internet keeps dropping out no particular days or times but multiple times during week and during day. I have an Arris Surfboard SB6183 and use Orbi RBE772 router. Not real technical but looking for a place to start to correct. Since modem is old ( bought in 2017) do I need to buy a new model? Or

I would like to hear some feedback from those who use the Cox Connect Assist Plan. If you are currently on this plan how was your experience signing up and what has your experience been with being billed each month? Three months ago I went into a Cox store to inquire about their internet service. I

Last month there was a weekday I was home and the internet was basically out all day, and now we’re on three days in a row of nightly outages when I need to be online. Wichita KS area. Why is this suddenly so danged unreliable? Starlink is starting to sound appealing

WiFi been down for the whole day with no communication

Why Does Cox Internet go down repeatedly and usually the same time everyday. Wouldn’t they want to be proactive and explain this important nuisance to us who have deal deal with it.