Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Internet
Topics related to internet devices, our services, etc.
Pinned Posts
Closed
Pinned
Welcome to the Internet Forum
Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth
Discussions
3.5K
0
0
Upnp
Been having issues with my devices not establishing upnp and my nat type being moderate went to the cox WiFi app then the panoramic app, after that the cox website and found nothing, went back in the app and on the app I found the port forwarding tab and the whole tab was disabled, I have the CGM414
Discussions
10
2
0
Cox refusing to cancel my service
Cox is refusing to cancel my services. I gave them the only pin I’ve ever used for anything they’re claiming it’s incorrect. They refused to allow me to speak to a manager and are demanding I go in person to cancel. Completely unprofessional and the chat agent never responds.
Discussions
16
1
0
Outages
I moved into my new apartment less than 2 months ago, and in those 2 months, the internet has had outages 4 times. These outages last 3-5 hours. As someone who works from home and attends school online it is unacceptable to pay over $100 a month for service that is so unreliable. Having a monopoly i
Discussions
27
1
0
I don’t get what I paid for -Inconsistent Speeds and Frequent Disconnections—Is Anyone Else Experiencing This?
I'm writing to see if anyone else in the community is experiencing the same issues I am. For the past several weeks, my internet service has been extremely inconsistent and unstable. I'm paying for the 500 Mbps plan, but my download speeds frequently drop to 19 Mbps or even lower. The connection als
Discussions
1.8K
16
Paying More for Slower Service – Ongoing Speed Issues
I’m currently experiencing ongoing internet issues with Cox, and the situation has become increasingly frustrating. I originally subscribed to a higher-speed plan (up to 1 Gbps) based on the speeds advertised and availability at my address. However, I consistently received much lower speeds than pro
Discussions
18
1
0
Ridiculous unreliability
All these Cox outages on nights and weekends, is completely UNACCEPTABLE. It's really strange that the service works great, and then constantly for 2+ days, the outages are non-stop. Luckily, I have a Hotspot on my phone, but my home Internet should be MORE reliable than my cell service. AT&T fiber
Discussions
66
4
Jayne weber
Is it reasonable at 300 dollars a month to have 6 outages in 13 days??? Just curious. ▼ Spoiler
Discussions
148
3
CONSISTENT OUTAGES
Cox is my only option in the apartment building where I live. If I had ANY OTHER OPTION I would cancel it TODAY. The past two days, service has been on and off all day. There's not a week that passes where the internet doesn't go off.
Discussions
107
2
0
Cox used to be SO stable. Now dropping every day. Googling codes suggest its a line issue?
I've had Cox in two different homes over the past 16 years and have been happy Starting in August or September my wifi started dropping and thought it was the Eero. My setup is Cox>Arris SB8200>Eero. Eero Support noticed drops on the line which then made the wifi reconnect. I finally got access to t
Discussions
101
1
0
