Internet

Internet

Topics related to internet devices, our services, etc.

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Welcome to the Internet Forum

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

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Internet Slowly Died

Been dealing with this since Sunday night. The wifi started to get slower on my modem for about 30 minutes then died. During that time, my wifi started telling me my device was paused and would redirect me to an msftconnect link or whatever. Assumed it was just an outage. Woke up the next morning, c

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Why do i pay so much money for a service thats offline all day.

This is such a joke. 24 hours no internet no response no message just “its taking a little longer than expected” this i what i pay 200$ a month for? What a joke

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Worst service ever

Hello! It’s time once again for my monthly post that this is the worst service ever in every way. Outages that last for hours, apps that are pretty awful, this web forum that looks like it’s from 1997, and horrible customer service, including the reply that will come from some random customer servic

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Time to drop COX

Cox Internet is out AGAIN! Been with them for YEARS, now the passed few months the service is out more than it’s working. When I complain it magically comes back on suddenly. I think Cox will soon be out of business cause they apparently can’t compete. They are raising prices and lowering service!

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Why would you guys shut internet down during peak gaming hours!?

Was in the middle of a competitive match. Very close to victory and internet suddenly cut out. The one time I actual try to stay up late and play. Smh. Did not receive a notification about that at all. Night is ruined.

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I don’t get what I paid for -Inconsistent Speeds and Frequent Disconnections—Is Anyone Else Experiencing This?

I'm writing to see if anyone else in the community is experiencing the same issues I am. For the past several weeks, my internet service has been extremely inconsistent and unstable. I'm paying for the 500 Mbps plan, but my download speeds frequently drop to 19 Mbps or even lower. The connection als

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recover old email address.

I am trying to recover a old email I had with cox. I was able to recover the password and login here but I can not do more than that.

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Long-Time Loyal Customer Asking for Help With Sudden Rate Increase

Hi there, I’m hoping someone from Cox leadership can help because I’m extremely frustrated. My internet bill was suddenly increased, and I’ve spent over 2 hours on chat today trying to get it corrected. I’ve been a loyal customer who pays on time, and I’m only asking to have my bill returned to the

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Bait and Switch

Long story short: I got an offer from Cox for 500/50Mbps internet. This caught my eye as the upload is much faster than when I left them several years back. I signed up, they installed, and I'm only getting 500/10Mbps. I look on the account page and now it shows 500/10Mbps. They forgot to update the

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There needs to be deductions from bills

There's so many outages now that I'm thinking where's the reduced rates if you're going to reduce the internet! How about fixing the current system?? What is actually causing these outages?? What if someone works from home??

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