Internet

Good afternoon- I’m a cox customer and I would like to know more about this new promo.

I have been in an outage all day and at the beginning of the day i had orange lights on my wifi box and now there are no lights and i can’t get in contact with support because of the outage. I literally got Cox a few weeks ago and have had nothing but issues. How do i get my wifi box to work? I have

It’s absolutely ridiculous that when there are prolonged outages that as a customer I have to pick up the phone and submit a request for a credit when I couldn’t use the service I am paying for. these refund and credits should be automatically given due to failure to provide service. Anybody a lawye

We’ve had this problem for over 6 months now. We’ve had 2 techs come to “fix” the problem with no resolution. Our internet connection is constantly weak or down completely. When The cox WiFi app runs an internet connection test it says 1168 out of 1000. 119% yet when other internet connection test a

I called and asked for details about the 20.00 charge for a movie no one in my home ordered. I have been a customer for over 15 years and this is the 2nd time in the last year that a movie is being charged for something I did not. I am furious that I can get no details on when this charge happened o

Why do you keep removing outage notifications minutes after you add them when your customers are telling you the service is not restored? You have done this 3 times today.

A newly arrived competitor is in my neighborhood going door-to-door and I just turned him away and as soon as I did my Internet went out. He is trying to convince me that his fiber service is more reliable than Cox’s cable for the high-speed Internet. Does anybody have any ideas if that is true?

50% packets loss on my router , yeah I constantly check if there’s always something with packet loss but coz doesn’t send out a “email” saying hey theirs packet loss , we got team checking in the lines or something but they cry bc someone is being honest and frustrated with the issue of cox and the

Last week cox came out and ran a new line to my neighbors house going through my property. He already has an existing line that's partially buried. Now he has a new line that's not buried at all. 232 feet of cable. Just wondering when cox is going to remove his old line and bury his new one.

Cox goes down daily. For hours at a time. I would like to know why and also when I can expect service to be restored.