Internet

I live in Phoenix, and my internet has been dropping several times a day. It started over the weekend of 9/20-21 and dropped DOZENS of times daily over the following days. Since Frida,y 9/26, the drops have decreased to 5-10 per day. I've done all the self-help fixes with no relief. Any suggestions?

Since this past Tuesday when the planned outage began 3 hours before it was supposed to, we have had “unplanned outages” constantly!! It has been almost impossible to work from home this week and, considering I am in the middle of cancer treatment, going into the office for meetings I need to attend

Yet another unplanned outage with no adverse weather or accidents in sight. Cox is wasting me time and efficiency. Time to do better, Cox, this is ridiculous.

Hello staff, My apartment has not had internet in 3 days. As a hybrid worker, this is extremely detrimental for me. I live in a building with many students, who I assume are also struggling. I understand that as an outage, it’s hard to give an estimate for when work will be done, but when I get an a

Dear Cox Support Team, I’ve been a loyal customer for five years and have always been satisfied with your service. However, over the past few weeks, I’ve experienced frequent outages, with service disruptions occurring every other day or more. This is causing significant inconvenience and impacting

If I want to do any kind of streaming I have to make sure every other device in my home is disconnected and even then it's constantly dropping me. If you try to get assistance about it they'll just try to sell you a new modem and deny the problem is theirs. They take advantage of low income househol

No internet for about 6 days and now it’s off again. It’s bad enough that I had to increase data usage now I have no internet again. I never had such issues before, this affects everything and it’s also a security issue for me.

I've dealt with Cox for too long than I shouldve. Today just really went too far for me. I was at 500mb and I would never get overcharged for data. Thing was that I would never even get the 500 and maybe float at 250mb or 300 if I get lucky. So they're damn stuff doesn't even work first of all. Then

If a faulty Panaramic Modem is replaced, can the same Wi-Fi setup name and password be used on the new modem?

It took two calls to Cox to get my internet up and running with the Arris Surfboard S34. The first representative did not properly save the HFC MAC ID. The second call corrected that problem, and now the internet is back up. Thanks to Brittany for catching the snafu. Hopefully this new modem (purcha