josephm2567, I understand your connection keeps dropping. Double-check the wifi network name you are connecting to. Check the same wifi connection on a 2nd device to compare. Try rechecking the coax wire to the modem, making sure the router is out in the open and not behind anything that would interrupt the wifi broadcast.
If your router has an App, try to use it to troubleshoot. If you still have an issue, please email us at Cox.Help@cox.com, with your name and service address for support.
LatoyaJ
Moderator
•
159 Messages
1 day ago
josephm2567, I understand your connection keeps dropping. Double-check the wifi network name you are connecting to. Check the same wifi connection on a 2nd device to compare. Try rechecking the coax wire to the modem, making sure the router is out in the open and not behind anything that would interrupt the wifi broadcast.
If your router has an App, try to use it to troubleshoot. If you still have an issue, please email us at Cox.Help@cox.com, with your name and service address for support.
Cox Support Forums Moderator
-LJ
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