Internet

This is the third time posting this message. I think the app “disappears” negative posts. We have had numerous outages since August of this year in Rancho Santa Margarita. When I try to call, the calls get rejected. I simply want to know if this is the “all new and exciting Cox internet” service, or

I have the app and when I select a person and click settings I see the Active Time Limit. I click that and it will only allow me to set the amount of hours I want to allow that person access. It will not let me set up certain times. Is there a way to access "downtime" or specific hours that the inte

Hey all, just curious on why there seem to be an increased amount of unexpected outages in my area for the past couple of months. There have been a few every week and sometimes it's multiple times in one day. This just sucks because it's always happening when I need it, so it feels like whatever I p

I worked with specialist Tabia on Friday the 12th who worked with a manager to restore my service and issue a payment extension until Friday the 19th. I received a text message confirming this payment due on the 19th and my bill shows the same. Today is 9/17 and my service was just disconnected! I r

This is the fourth outage I’ve had in a week, anyone else experiencing this?

Horrible costumer service! No one knows anything!!!! You would think technical support would know something…think again. And don’t bother signing up for text updates, because they never update you. Cox in case you weren’t aware…most people work from home and need access to their internet during the

Internet at Fast Trac is down. Address is 3603 S 61st Ave Circle.

Ever since yesterday 9/13 our internet has been so slow. I have one computer connected to the router directly and others just on wifi. They are all loading extremely slow. Anytime we want to stream anything we get the buffering circle. We have reset the modem, and did all the troubleshooting and not

Basically, Cox sent an extra modem during an account transfer and charged me for not turning in the old modem. That bill went to collections (Credit Control) the day before I turned in the modem. How should I resolve this to absolve payment/credit impact?

If I upgrade to an extra data per month and then find out I don’t really need it can I go back down or am I now locked in to that monthly fee?