Visitor
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1 Message
SW upgrade Failed after download - SW File corruption
Does anyone else get this error in their Modem log? I have a Netgear Nighthawk CM3000.
Description |
SW upgrade Failed after download - SW File corruption |
SW upgrade Failed after download -Incompatible SW file |
| Cable Firmware Version | V6.01.04 |
I have spoken to Cox support and they have no clue that they push modem firmware updates to third-part equipment. Anyone else experience this and got it resolved?
ColleenD
Moderator
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1.8K Messages
24 days ago
@brianhorn1
Welcome to the Cox Community Forums where our customers can discuss topics related to Cox service. I'm sorry to hear you're experiencing an error in your modem log. I can understand why you are concerned and would like to take a look.
Some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
-Colleen
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