Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Internet
Topics related to internet devices, our services, etc.
Pinned Posts
Closed
Pinned
Welcome to the Internet Forum
Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth
Discussions
3.4K
0
0
Unable to connect to CoxWIFI
Hello, I’m currently having a problem, no devices I try to use will connect to the public WiFi, I’ve tried too connect between 2 devices and I am unable too, when I try with my phone I can’t even connect too the network, I’ve tried removing the saved connection and rejoining but that still didn’t wo
Discussions
296
3
Worst internet service
Cox has been the worst internet service I’ve ever experienced. Outages happen frequently in my area, and it often takes hours for the service to be restored. On top of that, the customer support staff is unresponsive and unhelpful. As paying customers, especially those of us who rely on stable inter
Discussions
151
2
Too many outages and no other options
I pay my bill on autopay every month without fail, but in return I get an internet service that’s completely unreliable. In just the past few days, I’ve had three outages that I know of — and I’m sure there have been more when I wasn’t online. It’s beyond frustrating to be paying full price for a se
Discussions
249
3
Communicate
Why don't they tell me that they are going to do a maintenance???? They cut and that's it? I work at night with the internet, LET ME KNOW FIRST!!!!!!!!!
Discussions
105
1
0
Poor Customer Service
I called and cancelled my Cox internet because they were taking advantage of me. I was getting charged $80 for very poor internet service and may I add cox has gone up in price at least twice while I've been with them (over the span of 2-3yrs) and service has not gotten any better. They make it so h
Discussions
93
1
Outages
So tired of the outages. Happens way too often . It’s a least once a week and sometimes twice a week. Hours to get service back. Should get credited for this. I wonder if T-mobile is better ? 🤔🤔
Discussions
292
3
Data usage too high . Overage ridiculous
10 days into my billing cycle I'm already getting notices saying I'm 50% used of my data there's just no way something's going on I don't know if you guys are trying to press people to upgrade or what but it's crazy there's two people in this house I don't know if all the commercials going on I don'
Discussions
184
3
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router
"Something went wrong" error when running "Test your whole home network" on Cox Panoramic WiFi router Upon executing the "Test your whole home network" function on the Cox Panoramic WiFi router, an error message was generated. Despite multiple on-site visits from technical support personnel, the iss
Discussions
166
1
0
Closed
Cox Complete Care Added without Permission, Cancellation Charge
Hello all, I recently moved into a new place and got Cox. When we moved in, the Internet wasn't working in our apartment so they had someone come out to fix the wiring. The next two months, I noticed an added monthly charge for Cox Complete Care, which I did not approve or know of. I called and used
Discussions
111
1
0
Internet down again
This is ridiculous. I lost a whole day of work on Sunday and now I'm losing a half a day of work today. There's no explanation given and no offer of restitution. Time to look for another option.
Discussions
428
6
