Visitor
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1 Message
Charged for a movie no one ordered in my home!
I called and asked for details about the 20.00 charge for a movie no one in my home ordered. I have been a customer for over 15 years and this is the 2nd time in the last year that a movie is being charged for something I did not. I am furious that I can get no details on when this charge happened or if you can prove it was played yet you won’t take it off my bill. I am looking for alternative vendors.
LatoyaJ
Moderator
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175 Messages
22 days ago
currankc02,
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com.
Cox Support Forums Moderator
-LJ
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Darkatt
Honored Contributor
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2K Messages
21 days ago
Contact Cox support. They can actually pull up the exact cable box that ordered the movie, as well as the time and date it was ordered from that box.
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