New Contributor
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2 Messages
Storing payment information
Why am I now required to store my payment information on your site? I do NOT want to store payment credentials on the easily hackable site. For years I entered payment information at the time of payment, and now I am FORCED to store it? No. Return the option to enter at time of payment.
NicholeC
Moderator
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865 Messages
6 months ago
Hi CurrentCustomer,
I apologize for the inconvenience for having to remove stored methods. Alternatively, the Cox App currently does not save payment information, unless you check a box to do so. I will submit feedback regarding the change with the site. If you have any additional concerns, please feel free to email us at cox.help@cox.com
Thank you.
-Nichole
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RandR26
Visitor
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1 Message
5 months ago
I am echoing the sentiment of the customer from 12/31/25. A few months ago I was able to select a one-time payment which is exactly what I want; however, now I MUST select my financial institution or enter a card. Neither are satisfactory options. The reconfiguration of your payment options is incredibly frustrating and encourages me to look elsewhere for service. If I wanted to store my financial information on your website I would have elected that option years ago, but I did not. I didn't see any advance notification of this change. Did Cox provide one? Cox needs to listen to consumers, after all we keep the company afloat, and improve services for consumers. One of those is to bring back the one-time payment option.
I haven't attempted to reach out to customer service in awhile and in my search for ways to 'contact us' today, this seemed the most viable option. Has customer service devolved to consumer messages on a forum for AI review and response??
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