Internet

How to request cox for refund when there was a mass outage ?

I am a new customer and I am trying to use an Aria SB8200 that I had previously used with Xfinity. I factory reset the modem and it boots to completion showing all solid lights, but I am still unable to connect to the internet. I am able to reset my router through the Cox web service. Was on the pho

As the subject says: Every day my internet connection goes down at exactly 8:37am and then again at 8:37pm. I would guess this has to do with the DHCP Lease. Is there a way to change it so it isn't twice a day? THose times are very inconvenient as those are peak times for internet usage for me.

Hello, We have a rental property with Cox internet service. We have our own Cable modem and router and a working network. A new tenant has asked for basic cable so we added that service and picked up a "Contour 2" cable box. The question is how to get my existing cable modem AND the contour box conn

I got an email from Cox about suspicious activity involving traffic from an IP address to/from my address and to start monitoring the network logs. Does anyone know where these logs are located? I checked the logs on the panorama modem, but I don't know if those are it since those logs don't include

Download is fine but upload ranges from .8 to 1mpbs. Signals look good. Could it be noise in the line or a node conjestion problem? I have preferred 250/10. More uncorrectables on the higher frequencies that are more sensitive. EDIT It is noise. MER SNR is down to 35 on some channels Channel IDLock

Downstream QAM Downstream #DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables133357.00 MHz1.50 dBmV40.37 dB256QAM220473360458121681.00 MHz3.40 dBmV40.37 dB256QAM226548667738032687.00 MHz3.20 dBmV40.37 dB256QAM226497531846043693.00 MHz3.50 dBmV40.37 dB256QAM226404480757154699.00 MHz3.40 dBmV38.

Hi, Can someone please check the signal levels on my modem? I rarely achieve anywhere near the advertised download speeds for my subscribed internet package. The internet also drops out intermittently. Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrec

reason I'm asking is because I've exhausted all of my options. This is the last thing I can think that can be effecting my ping and upload speeds.My neighbor has many uncorrectables in their downstream channels (I would post a picture, but im not sure if its ok to do so) She stated she has a signal

Ever since my downstream channel was moved from docsys 3.0 to 3.1 my speeds refuse to go over 250mbps down. I have the 300/30 package and would average over 400bps down. Using the arris docsys 3.1 modem