Internet

Internet outage #10 in the last two weeks. Absolute garbage service. No explanation. No guarantee anything will be fixed. Impossible to work from home without knowing whether or not I’ll have access to Internet. Cox internet is a steaming pile of shit

I keep getting calls from someone pretending to be from COX Internet tech support from 817 area code, asking me to check my Internet setup and speed by running MSCONFIG on my computer. Hmm, that's not how things work! The last time the person yelled at me and told me I had an "empty head" when I sai

My cox has been out all day. Are you going to prorate my bill or give me a free month or something? Also, that Oliver service rep guy is really dumb, I don't see why you hired him.

WHEN WILL THEY FIX MY CONNECTION?! Its been WELL OVER a month since I've started having "network issues" and EVERY SINGLE DAY I receive the SAME EXACT MESSAGE "UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working

My drop has been pulled from the pole. I called Cox cause it is in the road posing a safety issue. I live on a main rd and it not safe to have something hanging there. It is Monday the soonest they can get out here is Thursday? You kidding me? So I had to call the non emergency line of the local pol

this hasn't changed one bit, and I would like to know why. I have to go digging through the entire website to try and find the list of current offered plans WITH DETAILS AND PRICING, and I am only assuming that they are there somewhere because I haven't hit pay dirt yet but I am sick of spending my

These outages have become a recurring, almost monthly problem, which suggests there may be an underlying network issue rather than isolated incidents. Can you confirm whether there are known problems with the node serving my neighborhood, or whether the local network infrastructure is at or beyond c

I have Cox Panoramic WiFi and due to the size of my home the signal was very unstable in certain rooms. My electrician installed a TP Link Omada in the ceiling on our 2nd floor to act as a wireless extender. Unfortunately it appears as its own WiFi network and is causing us to lose Cox wifi connecti

When do we expect Docsis 4.0?

1 Hour and 50 minutes on hold? If you are going to be in business and take payment for a service shouldnt you be able to provide the service. Our inherited cox equipment if old and outdated. Internet is constantly going on and off, have done app resets, customer service resets and technician resets.