Internet

Internet

Topics related to internet devices, our services, etc.

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Welcome to the Internet Forum

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

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Can't access Webmail

I have logged in on both Apple (wireless network) and MS (wired network). I can sign in through the main page but the load of enhanced webmail never loads. I can't even use Google anymore because the application no longer plays with the Cox webpage. Is this an overall problem or is there a DNS attac

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Gigabit Internet Service

Why does the Cox webpage allow me to sign up for gigabit service when it's not available in my area? I wasted a half day last week because I signed up for service online. I was advised to call customer service to complete my setup. The rep there told me the only thing lacking was a Docsis 3.1 modem.

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Port forwarding to an IP address

I'm trying to setup a port forwarding for OpenVPN. However, my OpenVPN server doesn't show up in the "Connected devices" list. it's there, it can talk to the gateway and the internet. Just the dumb app can't see it for some reason. Is there a way to set up port forwarding to an IP address instead of

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Control over the parental controls (whitelist & blacklist)

I turned on the parental controls and it blocked almost EVERYTHING. My kids online school, Minecraft, even Wikipedia! I had to immediately turn it off because I could not find a way to whitelist the websites, just an On/Off toggle. I can’t even access the firewall settings; it’s either “Advanced Pro

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Constant Connection Interruptions and massive Packet Loss

Over and over again over the last few weeks, I've had service interruptions that all follow the same pattern. My connection will come and go, seemingly halfway decent at times and completely useless at other times because of packet loss (anywhere up to 40-60% packet loss). Occasionally, the cox stat

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Terrible upload speeds the past 3 weeks

I live in the 85202 Mesa area and I've been having major problems with terrible upload speeds. Playing games online is impossible due to constant lag spikes when playing different game titles like WoW, Battlefield 5 and Counterstrike. I have been on chats and the phone with tech support but they off

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Two spikes in data usage, 109gb, 71gb nothing at home to explain these spikes any ideas

On 5/21, data usage showed a spike of 109gb, on 6/9, data usage spiked to 71gb. Since i work from home, I expected an increase, but nothing has changed in my home network to explain these spikes. Any ideas

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Bad lag spikes

Ps5. I have a technicolor xb6. One thing is cox sent a contractor to run a cable wire to the bedroom of the house. It’s a one story. my ps5 is in the living room. Can a wall really cause serious lag?

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Bogus Service Restoration Messages from Cox App

Can someone please tell me why the Cox app continues to post service restoration times over and over only to change them constantly??? This only gets our hopes up for service restoration. We're almost a week since the outage and continue to get bogus updates. Meanwhile, in a pandemic which requires

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Spike in Data Usage

I am trying to figure out a sudden spike in data usage at home. Data history shows monthly average of 625 GB. Then, last month was 1128 and we didn't have power/service for a week due to a hurricane. Currently, one week into this month of service, already showing 35% of data has been used. No new de

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