Internet

I have a Surfboard S33 and for the past month my performance has been getting worse and worse. I have had one tech out who wasn't even from Cox who came and poked at some stuff and said everything was fine. He left without really doing anything. I have another tech coming but this is killing my abil

I need to find out the daily usage split by download and upload, not just the total. Is that possible?

My internet is down. How do I get reimbursed for outages

Here we go again a planned outages with out any concern to the customer to notify them on this. I have animals that is required to walk them and there feedings and without the internet these activities can’t happen. I been a customer for over 20 years and this is crappy service towards your customer

After upgrading to 2 gig plan I have been experiencing intermittent connectivity issues. After trouble shooting, including having a cox technician out to check lines, I found the firmware version of my modem was known to be buggy. This is a NETGEAR cm3000 modem. NETGEAR directed me to reach out to c

Starting 2/9 I experienced huge bandwidth spikes. >250GB per day! Since this happened twice, I disconnected all devices on 2/13 before noon and yet had 290GB consumption on that day - which was crazy for just thermostats and ring doorbell. Not knowing the reason, I disconnected the Cox provided cyli

It’s amazing how consistent Cox is when it comes to being down or having issues. More often than not, the connectivity is absolutely awful and inconsistent constantly dropping. 3/4 days of the week, it’s down or loses network. How does that even work? I pay 150$ a month for a service as consistent a

I am trying to find out when my outside drop is going to be to my house. I signed up signed up for services In December 9th. the call center said wo is proessing.

Raise my bill every month cause they want me to upgrade I wish I didn’t have to use them this company sucks

I have time off from work and all I want to do is use the Internet to enjoy my time away from work. The constant outages are extremely frustrating. I have proof as well. Living metropolitan area of Phoenix AZ Cox is the only high speed ISP. I would have switched years ago if they did not have a mono