Internet

Hi, Can someone tell me if these downstream signal levels are bad, and why the event log has so many warnings and critical events? I posted a screenshot at https://imgur.com/yyaGvfz. I have a new modem, but the signals looked the same on the old modem. I also noticed the blue downstream arrow has no

Had a stable connection for about 2 weeks after the last tech visit. Of course they identified it as a problem in the plant and not with my equipment. They traced it to a neighbor who had connected an old/defective coax cable. Today we're back to packet loss and T3 timeouts happening multiple times

How do I get my new incoming emails to go to the new platform myemail.cox.net. I can only see them on the old platform.

Since Friday, I have been unable to send email from Outlook from either of my Cox email accounts. No settings have changed. When I try a repair of the email account thru Outlook, it tells me the server is not responding. Can someone confirm there is a problem on Cox's side?

Cox email outage on 8/4/18 has not fixed the problems associated with numerous email clients. SMTP no longer works with Mozilla Thunderbird. Spent the better part of 4 hours with COX Complete Care support trying to get my email working again to no avail. There solution was to use Cox Mail. Sad!

My internet kept dropping and after rebooting the modem and router multiple times, with no improvements,Cox sent out a technician and he removed an old filter at the backyard pedestal. Of course everything checked ok. Next day, same thing, random drop-outs. Then another set of technicians came out a

For the past couple of weeks, when I go to load email, I get the message ....... Connection timed out, please try reloading the page .... no matter what browser or comp I use, I get the same message.

I've looked back over other people having the same issue and Cox does not answer as to why this is happening or how to prevent this from happening. I was eventually hung up on by Level 1 after 1.5 hours on the phone. So Frustrated. The only solution was "JUST" delete them. Sure, just take the next 4

Are you able to restore my contacts?

When I try to access email the link re-routes to https://webmail.west.cox.net/denied/upsell, Why can't I access my webmail?