Internet

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Topics related to internet devices, our services, etc.

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Welcome to the Internet Forum

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

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Cord

My internet isn’t working. It was off all day and I tried to turn it back on and i think one of the cords is messed up.

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Map of Fiber to the Premises Areas?

I’ve been asking Cox to run fiber to my home (or at least give even the slightest indication of when I might be able to expect it) in San Diego North County Given the lack of communication, it’d be great to see a map of where Cox FTTP is currently available. It’s really very 2010 to have a max uploa

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This Internet Service is the Absolute Worst!

I can’t stand Cox. Their service and support are the worst. My internet goes down for ~6 hours at a time multiple times a week, and the last couple of times I contacted them, they said they wouldn’t do anything about it because I have their StayConnect device, which DOES NOT WORK well and is somethi

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New address

I moved and need to switch my service to new address

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Unplanned outage

What’s the reasoning behind this outrage. Serves will be back on around 1:30 today. This is terrible

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SB8200 drops intermittently

I've had my SB8200 for a few years now. Recently it has been dropping internet connectivity randomly 13/4/2026 10:36:51 6 TLV-11 - unrecognized OID 13/4/2026 10:36:57 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3. 13/4/2026 10:37:04 5 RNG-RSP CCAP Commanded P

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Cox is a scam

Transferred my services in January and paid my bills on time but apparently the did not cancel my old apartment and was being charge on 2 accounts. They turned off my internet and refused to refund my payments I was making on one account to pay for the other. They “submitted” a refund request but wh

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DoS Attack

[DoS attack: ICMP Flood] source: 163.116.145.50, Apr 13 23:06:34 I have had no end of trouble with my Cox Service over the last couple of weeks and finally decided to dump the Cox provided modem and get my own since nobody in the support pipeline as Cox seems to be actual troubleshooters. At least n

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Adding unlimited data to a new plan

I just ordered service to be turned on this coming Wednesday, but I just realized I forgot to add unlimited data for the $30 promo price. When I went to go add it, it was a normal price of $50. Can it be added before installation for the $30 or would I have to cancel and re-order?

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payment arrangements i did not agree to or know about

Hello, An agent applied a payment arrangement to my account that i did not know was happening, agreed to or knew the terms and conditions of. Has there been a policy change within cox that is allowing their agents to set up payment agreements without the publics approval or knowledge of?

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