payment arrangements i did not agree to or know about

i have tried to speak via email. we have a very long chain. that got me no where.

I apologize that we were unable to resolve this billing issue via email. The offer will remain open if you have any different information to share that may help. 
-Heather

after being told by an agent my bill wasnt due until 04/12, i hung up the phone. she then applied a payment arrangements without my knowledge or approval. the due date of 04/12 was a lie. i had till 04/22. there was no need for  a payment arrangement or to be sent to collections, but she did.

@HeatherS​ after being told by an agent my bill wasnt due until 04/12, i hung up the phone. she then applied a payment arrangements without my knowledge or approval. the due date of 04/12 was a lie. i had till 04/22. there was no need for  a payment arrangement or to be sent to collections, but she did. so again i ask, has a policy changed that allows cox agents to apply payment arrangements with out customers approval?

I apologize for your experience; however, I'm unable to assist via the public forum since your account information is necessary. Our offer to assist you via email will remain open. Thank you. 
-Heather

@CurtB​ yeah i get no money is coming out of my bank account. that is not the issue. i did not agree to a payment agreement, didnt know it was happening. please re-read my original post

I re-read it.  It's still poorly written. 

This is a user forum.  No one here can help you, but it sounds like the Cox representative was trying to help you with some sort of payment plan.  You may not like it, but you did know it was happening.  If that plan was sending your account to collections, you should have paid your bill.  They don't need your approval to do that or "public approval" as you keep saying.  I'm part of the public and I don't care.

@CurtB​ i did not call and ask about payment arragements. she told me i had till 04/12 to pay the old bill and i hung up. she then applied a payment arragement with out telling me about the terms and conditions. i had till 04/29 to pay the last month bill, no need for payment arangement or collections. if she wanted to help she should have talked to me about my options instead of locking me in a agreement i knew nothing about. i had time to pay, now im forced to pay. this is not the way to get people to pay cox. 

@CurtB​ the 'public approval' would be me being the public, a person of the public who is a cox customer. and you better believe any company who makes a financial agreement with the public, their customers, need to have the customers ok, they need to be fully informed and allow for approval for this agreement to take place. this is a financial agreement with terms and conditions and that needs to be said to the customer before the agreement is finalized. none of this was spoken to me before setting up the agreement. i never knew it was happening, because we never talked about payment options, because that was not needed as i had time to pay

@CurtB​ its official. better business bureau will be contacted as this cannot be removed from my account. PUBLIC BE AWARE 

Hello. Perhaps I can help. Please feel free to send an email with any account related concerns to cox.help@cox.com 
-Allan