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Topics related to internet devices, our services, etc.

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Welcome to the Internet Forum

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

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Cox WiFi pod will not reconnect

I upgraded to the panoramic Wi-Fi and purchased a Cox pod extender. It worked great for 3 weeks. Now the pod is off line and will not connect. Is the pod bad?

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Does my modem seem ok

Downstream QAM Downstream #DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables133357.00 MHz1.50 dBmV40.37 dB256QAM220473360458121681.00 MHz3.40 dBmV40.37 dB256QAM226548667738032687.00 MHz3.20 dBmV40.37 dB256QAM226497531846043693.00 MHz3.50 dBmV40.37 dB256QAM226404480757154699.00 MHz3.40 dBmV38.

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Can neighbor on same utility pole affect my signal quality?

reason I'm asking is because I've exhausted all of my options. This is the last thing I can think that can be effecting my ping and upload speeds.My neighbor has many uncorrectables in their downstream channels (I would post a picture, but im not sure if its ok to do so) She stated she has a signal

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Signal Level Check

Hi, Can someone please check the signal levels on my modem? I rarely achieve anywhere near the advertised download speeds for my subscribed internet package. The internet also drops out intermittently. Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrec

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Upload horrible

Download is fine but upload ranges from .8 to 1mpbs. Signals look good. Could it be noise in the line or a node conjestion problem? I have preferred 250/10. More uncorrectables on the higher frequencies that are more sensitive. EDIT It is noise. MER SNR is down to 35 on some channels Channel IDLock

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Poor Details on Usage Data

This is not much of a question, unless you have a way to view detailed usage stats via web, app, or router? But, upon writing this, I don't see that as an option. It would be wise for Cox to improve on the usage stats, especially when they want to limit how much their customers use the internet. Giv

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Horrible speeds after docsys 3.1 update

Ever since my downstream channel was moved from docsys 3.0 to 3.1 my speeds refuse to go over 250mbps down. I have the 300/30 package and would average over 400bps down. Using the arris docsys 3.1 modem

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Worst Upload Speeds of any provider

How is it that Cox charges the most for the Gig speeds and has the slowest up / down speeds in comparison. Cox says 940 down and 35 up all for the price of $120 + extra for unlimited data and panoramic wifi ATT says 940 down and 880 up for $60 Google 1 gig has 940 down 940 up with whole home wifi an

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Speed suddenly cut in half

Speed test like ml labs and mytest show my speed half of what ookla or cox speed test show. 50m vs the 90m I used to get. This just started happening a few days ago. Cox says everything looks good on their end. Had a few uncorrected errors but only like 20 today. Replaced all cabling and replaced mo

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cannot access hola.org

Hi, All my devices under Cox internet cannot access hola.org. The error message is shown below. This site can’t provide a secure connection hola.org sent an invalid response. Try running Windows Network Diagnostics.ERR_SSL_PROTOCOL_ERROR I tried to clear the browsing history, synchronizing the clock

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