nick452004

Visitor

 • 

1 Message

Friday, May 1st, 2026

Closed

CONSTANT INTERNET ISSUES.

My internet connection drops constantly every 3-8 minutes. Occasionally more frequently. This all started when there was a big outage and it took them 2 days to restore service in my area. I know this is not on my end. Hard wired or wireless. Same issues.

Discussions

 • 

Updated 

13 days ago

66

2

Oldest First
Selected Oldest First
GregP1

Moderator

 • 

350 Messages

13 days ago

Hi Nick,

 

I'm sorry to hear you are having trouble with our service since a recent outage. Please email us at cox.help@cox.com, so we can investigate this with you. Please be sure to include your name, full street address, and a link to your forum post. 


-Greg

3

0

dalebro

Visitor

 • 

1 Message

When is Cox going to give us credit for all the outages?  Sick and tired of excuses.  Either fix the problem or we’ll change services.

13 days ago

0

fernando1110060

Visitor

 • 

20 Messages

@dalebro​ great idea I would like to join on that train with you 

(edited)

13 days ago

0

GregP1

Moderator

 • 

350 Messages

Hi,

 

Because of the way our network is segmented, most outages only affect a relatively small number of homes. A small number of homes.  An outage affecting you hem is often limited to a few nearby neighborhoods at most. I will be glad to look into this with you on a one-to-one basis. Email us at cox.help@cox.com. So we can look into this with you.


-Greg

13 days ago

0

fernando1110060

Visitor

 • 

20 Messages

13 days ago

They aren’t gonna help , I wouldn’t even talk to them , I would not ask for a refund or voucher until they fix the issue (my internet been going in and out for like 8 months ) lmk how that goes keep me updated

0

0

Related Content

Loading...

Recent Discussions

View More

Loading...