FINANCIAL AGREEMENTS I NEVER AGREED TO HAVE BEEN PAID

@Shaun_A​ we have gone back 91 times in email. my last email to that address was on 04/25 and has gone unanswered

From the last interaction you had with our team, you were advised to wait for a response from our Executive Escalations team with dates of contact after the 4th. 

 
-Shaun

@Shaun_A​ i never got that response. i dont know what you mean by wait till after the 4th? Executive Escalations also never said anything about after the 4th or made clear what will happen on the 6th. 

@Shaun_A​ the 4th is when the new bill hits, i need clear understanding about these agreements that have been placed on my account in early april. why do i need to wait till after may 4th to get answers about these agreements? is more money going to be needed after the 4th to finally get answers?

Actually, you told us those dates in your last email which was given by the Executive Escalations Team. We merely advised you to wait until they contact you back since our team cannot assist any further with what they are assisting you with. We will proceed with sending them a communication to get back in contact with you.  
-Shaun

@Shaun_A​ i reached out to them on 04/25 and they have yet to get back to me, shes not assisting me. seems after paying my bills, Cox has gone silent. she wanting me to wait till the fourth to to provide updates on my account, is setting me up for a huge bill plus late fees. (MORE MONEY FOR COX) she did not provide any info on the agreements or what will happen if i pay before 05/06. can you please tell me is my bank card associated with those agreements? she wont talk about the agreements and I deserve to know what is happening with my account and my billing questions. 

As mentioned, please continue this conversation through the email channel, as you are requesting account-specific questions that we will need to authenticate for. I can review the account and see where your account stands. 
-Shaun

@Shaun_A​ 30 minuter later and still waiting for a response about my questions on my Cox account. COX DOES NOT HAVE PERMISSION TO ACCESS MY BANK ACCOUNT FROM MY DEBT CARD. I NEVER SAID THEY COULD. I don't think I need to remind Cox, that I am a consumer and I have rights.

Unfortunately, the email has to be initiated by you. As I had advised to please continue this conversation through our email channel. We will be standing by to assist. 
-Shaun

We cannot block email addresses from our service broker. They will come in when an email is sent to the mailbox, no matter what, as it is not a conventional means of "checking email." Can I verify which email address you are sending the message to? 
-Shaun

We have received your email and I responded to it. It appears that you sent it via a different email address from previous conversations. I have responded and will continue conversation through that channel now. 
-Shaun

I am glad that I was able to assist and clear some things up. Please do not hesitate to reach back if anything else arises. 
-Shaun