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Internet
Topics related to internet devices, our services, etc.
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Welcome to the Internet Forum
Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth
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Short version: porting one mobile line under your ‘5‑year price lock’ promotion caused my internet price to jump and my deal to be removed.
I recently signed up for your “bring your mobile phone and lock in your internet rate for 5 years” offer on my 2‑gig internet plan. After moving two mobile numbers to you, I tried to upgrade to a new iPhone and was told that because my BYOD line was already active, I would have to port the number ou
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Community Best Answer
High ping - Tracert question
Hi — I’m seeing frequent latency spikes when playing a game. I ran tracert to 8.8.8.8 from my PC and got this: 1 5 ms 1 ms 1 ms 192.168.0.1 2 13 ms 107 ms 93 ms 10.36.80.1 3 20 ms 12 ms 109 ms 100.127.74.74 4 16 ms 81 ms 13 ms 100.120.100.16 5 83 ms 104 ms 94 ms langbprj01-ae1.rd.la.cox.net [68.1.1.
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internet speed upgrade
I accepted an online offer for a 1000 GB internet plan a few days ago and I am only getting about 300. I did several modem resets, and also checked the speed using another device. When I spoke with a tech yesterday she kept telling me my plan was only for 500 - not 1000. Looking at my account via th
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Modem only has one Ethernet port
I can only have one device plugged into the modem at a time. Is it possible to get a modem with more than one port or use an Ethernet splitter? Or do I need to get a router?
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No internet service again tonight
The past 4 nights the internet service has been out all night and part of the day although the app and website say no issues. I think it is time for a new provider!
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Canceling this is absurd
Around 6am my boyfriend and I witnessed two cox vans working outside our house. At this time i also noticed out internet was down. We checked the website which confirmed there was an outage and it would be resolved around 8:30am. 5pm and still no internet. We did the automated checks remotely they a
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Why so long
This outage started before 6 pm yesterday. This has had a significantly negative affect on my work. Can we expect compensation for the more than 12 hours of no service?
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Terrible service
Internet i signed up for is 300 megs, and can't even stream my movies for how slow the internet is. Tried calling numerous times when i have time, but every time it's a 20 minute adventure that leads to nobody answering anyways. Customer service is impossible to reach, and my bill is wayyyy to high
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