Internet

Zero notice that my rate was going to increase. It should be standard to notify customers in advance that a rate increase is coming. Very unprofessional

Hi all -- I've been playing whack-a-modem lately. Cox tech recommended I try a different modem than my Motorola B12 so I bought a Arris S33 but that one shuts itself down after about 20 mins of uptime so it's going back to the store. So, third try -- I picked up a Coda56 and it's working so far but

Been dealing with this since Sunday night. The wifi started to get slower on my modem for about 30 minutes then died. During that time, my wifi started telling me my device was paused and would redirect me to an msftconnect link or whatever. Assumed it was just an outage. Woke up the next morning, c

Internet went down around 8pm last night, the Cox website doesn’t work but the app did and it said estimated fix time was 10:40pm. Then around 10:35 the time changed to 2am. Then this morning I woke up and checked and the estimated time was like 8, and now there just is no estimated time, they remov

Internet dropping out randomly since move in 12/08/2025. The only work around is to reboot my modem. I keep getting these logs in my modem: Date Time Event Level Description 18/1/2026 13:00:11 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:12:36:99;CMTS-MAC=44:ae:25:f6:78:f1;CM

A couple months ago I supposedly used 320 GB of data in one day and was billed extra. After hours of getting the run around the charge was reversed. A technician said he would raise a ticket and call me back....never happened. Now again supposedly used 322GB in one day. Of course the help line is no

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

Internet outage #10 in the last two weeks. Absolute garbage service. No explanation. No guarantee anything will be fixed. Impossible to work from home without knowing whether or not I’ll have access to Internet. Cox internet is a steaming pile of shit

I keep getting calls from someone pretending to be from COX Internet tech support from 817 area code, asking me to check my Internet setup and speed by running MSCONFIG on my computer. Hmm, that's not how things work! The last time the person yelled at me and told me I had an "empty head" when I sai

My cox has been out all day. Are you going to prorate my bill or give me a free month or something? Also, that Oliver service rep guy is really dumb, I don't see why you hired him.