Internet

Internet

Topics related to internet devices, our services, etc.

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Welcome to the Internet Forum

Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth

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Wire

My wire had been eaten by a rat

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Zoom meetings severe real-time traffic impairment (packet loss > 80%, > 9 second latency) - screenshare unusable

Agent finally was willing to log a support ticket CUIxxxxxxxx54 yesterday, after lengthy discussion of problem I've had for over a year. Not to disparage that agent, but I honestly don't have a lot of confidence that Cox engineering team will investigate. I have a (lousy) workaround, that allows me

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163

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Internet out

Hello, I seem to have issues this morning connecting to the Internet in the Fairfax Va region. Is anyone else in this region having the same issues. Hopefully Cox services can troubleshoot.

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New Construction - move existing Cox pedestal

I am an existing customer who is building a home. Cox's utility pedestal is located where my driveway will be and I need to have it moved. The construction address is: 4732 Afton Lane Roanoke, VA xxxx

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167

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Internet Outage Over 24hrs

It has been over 24hrs and no internet service in the 06067 area. There were no storm, weather related issues or accidents in the area. This is not the 1st time this has happened, Cox has constant service interruptions. Peoples business and jobs rely on stable internet connections. It’s one thing fo

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Major disconnects since end of February

I am having major issues with packet loss at that cox server on hop 5 from me. It is dropping me from my game, cox only wants to send a technician out, when this issue is not at my house.. why isn't cox fixing their server?

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Paid for 500 Mbps Plan but got only 107 Mbps speed!

Paid for $ 94 dollars every month since Covid. Tested today: Download Mbps: 107.7 Upload Mbps: 9.15 I got even less than $55 plan's service! Every month I tend to receive a data limit notification very close to the payment date, which already seems unusual. This month in particular, I received a dat

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parental controls pause internet

We've now entered the phase of life where we need to set time limits on tech use for our tweens. I set all that up today via the app (assigned everyone's tech where it goes + applied time limits + "pause the internet" when those limits have been reached. Cool, except after the allotted time / usage,

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844-876-0851 Legit Cox phone number?

Is 844-876-0851 Legit Cox phone number? I have received NUMEROUS calls from this number. Caller ID shows as Cox Communications. I've never answered as I've not received any messages in the app or via email. I'm thinking it's a scam & should just block it.

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500GB Additional Data Plan @ $30

I got suckerd into this BS extra and ive called and canceled it August 8th 2025. To this day im still paying for it. Since then I have called and canceled it twice, it is still on my invoice!! Seriously!? I was told it has been removed three times now, and I asked for a refund for the months since I

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