Internet

ridiculous! The least you can do is notify people since it is a quote “planned maintenance”. AT&T never had this many issues and I was with them for over 8 years ! And I’ve only been here for an about a year. I think it’s time to switch back. You know people have work and rely on internet right?

I've been experiencing packet loss, sometimes 100%, for the last couple months. Here's output from the firewall's WAN monitoring showing delay, jitter and loss over just the last week in 1 hour increments. The dark blue line indicates loss and today is especially bad. Could not join a meeting this m

I am a long time customer and am not happy. My internet has been down for 2 going into 3 days now and can't seem to get any info on when they will fix the service. Usually Cox has been great and have gotten the internet running within a couple of hours. But this time it's taken an agonizing long tim

Two weeks ago Cox installed an "unregistered" Panoramic Modem. The modem is not recognized in the Cox Wifi app (app is useless). Cox support is unable/unwilling to fix the error, unless they can charge an additional $100 for a new technical service visit. Does this occur routinely?

My internet goes out every weekend. Not sure why I am paying money for this constant disruption in service!!!! It’s Horrible!!! How ai didn’t get reimbursement for all the hours not serviced??????

I’ve been a Cox customer for decades, and this has bothered me for years. When I originally signed up, my internet service was unlimited. Around 2017-2018 (march if I remember), Cox rolled out data caps (initially around 1 TB per month) and began charging overage fees. At the time, when I questioned

Users (or at least this user) are no longer able to change their wifi name/password through the default gateway website (192.168.0.1) and it now requires users to download the Cox Panoramic Wifi app to edit those details. This is mildly frustrating as being able to change wifi details through the de

I have a Surfboard S33 and for the past month my performance has been getting worse and worse. I have had one tech out who wasn't even from Cox who came and poked at some stuff and said everything was fine. He left without really doing anything. I have another tech coming but this is killing my abil

I need to find out the daily usage split by download and upload, not just the total. Is that possible?

My internet is down. How do I get reimbursed for outages