Visitor
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1 Message
Cox internet down
I live in Fredericksburg VA, on the app it says no outages but I still don’t have internet connection.
Visitor
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1 Message
I live in Fredericksburg VA, on the app it says no outages but I still don’t have internet connection.
LatitiaS
Moderator
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508 Messages
2 months ago
Hi Christianparrott91, we are sorry to learn of your connection loss. Please send us an email with your full address to cox.help@cox.com for further assistance. Be sure to include any troubleshooting steps you have attempted thus far.
-Latitia
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Kxl1119
New Contributor
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5 Messages
2 months ago
They are going to tell you they need to send a technician and they will tell you need a new modem. If you checked your cables and no change take it to cox store and swap it out. Save yourself the 300 service call
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sondracobbs
Visitor
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1 Message
2 months ago
I have company and have not been able to use my internet most of all day yesterday. I am hoping there will be a credit on my account to reflect the lack of usage for one day.
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