Visitor

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2 Messages

Tuesday, June 16th, 2026

Outage all day, no communication

Internet out all day, well past the estimated time of solution. AI has no answers, no humans care, it all sucks. Cox is excellent at receiving my payments however. 

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Moderator

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712 Messages

2 months ago

mmasson0721 Sorry to hear that you're in an outage area. I'd be more than happy to look into this for you. Please send an email to cox.help@cox.com, and include your full name, address and a link to this Forum's post. 
-Steff

Visitor

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2 Messages

@StephanieS​ 

Really? Don’t you work for Cox? Can’t you forward my info? Terrible, terrible service, I’m very disappointed. 

(edited)

Moderator

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712 Messages

mmasson0721, I do apologize. This is a public forum, and I cannot discuss your account here. Please send an email with you information, so I can see what's happening. 
-Steff

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