Visitor

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165 Messages

Tuesday, June 16th, 2026

If I switch to 1 gig the lag stops right ?

If I buy the 1 gig would I stop lagging on game and other devices ? If not ima have to buy the cheapest option until yall fix the problem 

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Moderator

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1.8K Messages

2 months ago

@fernando1110060

 

Thank you for your inquiry. In order to assist you we would need to access your account, which requires sharing of personal information. We would never want you to share your info here, so instead we ask that you email us at cox.help@cox.com, or you can reach out privately on Twitter/X at @CoxHelp, visit us on Facebook, or Instagram


-Colleen

Visitor

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165 Messages

I was asking if the 1 gig would stop lagging me out of my game 

Moderator

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1.8K Messages

@fernando1110060

 

I'd really prefer to investigate before giving you an answer since there are many factors that can impact your connection and make your game seem to lag. As an example, if the lag is coming from the game server, a speed upgrade may not resolve the issue you're experiencing. 
-Colleen

Visitor

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165 Messages

@ColleenD​ actually the problem is the channels and the node not being able to support all the customers so that’s why is lagging , it’s kinda pathetic that you or any cox employee not know what’s going on , this is a technical issue and it’s in this forum for a reason , do I need to do your job ? 

Visitor

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165 Messages

@fernandoxxxx60​ I’m not trying to be mean or rude but it’s simple common sense 

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