Internet

My internet service has been down since midnight last night with the message above being the same but just changing in 4-hour intervals from 4 AM to 8 AM to now 12 PM. While I appreciate acknowledging the outage, this detail of information is unhelpful and misleading. Luckily I went into my office f

They did work from 12 am to 7am. Signals changed somewhat. Downstream Bonded ChannelsChannel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables13LockedQAM256189000000 Hz3.5 dBmV40.8 dB001Not LockedUnknown117000000 Hz4.4 dBmV0.0 dB002LockedQAM256123000000 Hz1.2 dBmV39.2 dB003LockedQA

I live in a pretty dense neighborhood (condos) and my Gigablast internet regularly drops to 3-5Mbps during peak hours. I understand that speeds aren't guaranteed but this just seems pretty much beyond acceptable. 0.3% of the speed I am paying for. When can I expect Cox to increase the available band

When I try to logon to my webmail it just times out and keep saying retry and retry doesn't work time & time again. I can access it on my other computer. i'm using Windows 7 and get the same result all all of the different browsers.

Had a great install last week!!! Brand new to Cox, after being with ATT (and SBC before that) for the past 20+ years. The original coax to my house was original (30+ years old), so the installer pulled brand new coax to the junction box (with my assistance - push and pull), as we pulled around 200-f

I'm experiencing daily internet drops, purchased a new SB8200 in hopes to improve speeds & minimize drops but no such luck. After 2 hrs on phone with Arris tech support, bonded channels are below acceptable ranges of (45-55) dbmv. I shared the lowest and maximum levels with Cox phone rep but doesn't

My internet keeps getting disconnected at random times thorughout the day. This has been happening for the past 2 years every summer when the temperature starts to rise. The random disconnects stop around September -October when the temperatures go down. I use an Arris SB6190 modem connected to one

Why does my wireless router say there is no internet connection. The cart works from modem to TV, Xbox etc but when I plug into my tp-link Archer 5400 it doesn't work.

Where is the chat function? Trying to get a hold of support / phone / chat - and the information links /a buttons are gone?

Let me begin by saying I'm at my wit's end, I've been dealing with *** service for over 2 years now and at no point has my internet been "Usable" Its constantly disconnected me due to massive amounts of packet loss and intermittent outages - this is absolutely ridiculous. I pay for Gigablast with un