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Internet
Topics related to internet devices, our services, etc.
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Welcome to the Internet Forum
Here you can ask, answer, and discuss technical topics regarding Cox High Speed Internet. Purpose The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or oth
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6+ Outages in the past month and half
Titles says it all but I live in 100+ resident Condo building in Northern Virginia and Cox is our only currently available internet provider. These outages have been occurring with increasing frequency over the past 3 months. Is there something being done to address this long term? If not I'm going
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Both cox app are not working and my wifi is trash now
Doesn’t let me go into my wifi on the cox app. Troubleshooted it and says everything is good. It doesn’t let me go into the cox Panasonic wifi app either after signing in. Also my wifi has been trash what’s going on the last couple days?
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Internet Outage San Diego
In San Diego with Cox internet intermittent this week…cutout now. Frustrating I troubleshoot my side knowing it on Cox, but their app says “No known issue.” You know internet is out, just post on your app. And what’s going on in San Diego that Internet is out…there’s been no rain or snow. yeah, yeah
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Service tech is late
I have an appointment (between 8-10)today for new service to be installed. No one has called and no one has showed up.
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Service outage
I’m very pissed that the internet went out around 2 this afternoon while myself and my family are working. I lost hours, they lost hours as well. Now cox is saying 2am. It went from 6pm to 10 pm and now 2am, this is ridiculous and we should be compensated. My family and I cannot afford to miss any h
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Cox Texhnicians & support
I scheduled a transfer of my Cox internet service to my new home and, despite three separate technician appointments, I still do not have internet service. • First appointment: The technician went to the wrong address. • Second appointment: I was told access was needed to a neighbor’s backyard, requ
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Why can I not access chat support?
Hello, I am so close to closing my account. I have constant 5 and 25 fees that haven't been explained to me and wasn't aware of until now, billing is the longest wait, and they are closed early 2 days in a row (Thursday and Friday) and I work day shift so I have a short time window to call. I requir
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Cox's transit provider (AS1299 / Arelion) has daily congestion, latency, and packet loss between Dallas and Phoenix.
Here is a traceroute from OVH DC in Paris. Notice that from hop 12 (Dallas) to hop 13 (Phoenix). Latency is increased by 130ms. This has been happening for the past several days around 1500 MST (-0700 UTC) on Jan 29. And 1800 MST today. THis persists for several hours as congestion increases during
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Storing payment information
Why am I now required to store my payment information on your site? I do NOT want to store payment credentials on the easily hackable site. For years I entered payment information at the time of payment, and now I am FORCED to store it? No. Return the option to enter at time of payment.
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