Visitor
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165 Messages
Do I upgrade to the 1 gig or nah
The only reason I’m asking so the constant lag and outages and reset , I enjoy gaming but cox internet can’t really handle it anymore so idk if the 500mpbs with the unlimited or the 1 gig unlimited would help or not I just need a yes or no I don’t need a fake bot to upsell me , quantum fiber could be better
Accepted Solution
Shaun_A
Moderator
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132 Messages
3 months ago
Hi there, fernando1110060. Speed and connectivity issues that occur on a lower speed tier will still be same even on a higher tier Internet connection. I did do an initial check on your modem, and it appears to be functioning normally. I do not see any packet loss and the modem is online with a good reading. Does this issue occur on a wireless connection only? If you have any account-specific questions to address, please email Cox.Help@cox.com with your full name and complete address, and we will be happy to take a look further.
-Shaun
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Accepted Solution
CurtB
Honored Contributor
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2.1K Messages
3 months ago
If you aren't receiving speeds you expect from your current plan, you probably won't see any significant increase in speed from an upgrade, you'll just be paying more for it.
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