Hello. I am truly sorry to hear that you are experiencing and outage with the service. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com -Allan
I appreciate your concerns about an outage and estimations on restoration efforts. I'm truly sorry to hear there is still an impact to your connection. We have a support available to receive your email at Cox.Help@cox.com. When you have a moment for support, could you email us with your name, complete address, and the URL to this forum comment? We can investigate.
I know it's important to know a solution is being reached and when, especially if you or family rely on a connection to work and learn remote. Cox has added outage alerts to the Cox App and at times can have an estimation in sight. If you have access to the Cox App and are facing an impact to the service and there isn't an outage alert present, then our support teams may need to investigate to be sure we're working out a fix. More about the Cox App is here https://www.cox.com/residential/learn/cox-app.html.
The company realizes that a network issue can impact customers who need the connection especially during times of an outage, and has a service available to help during a period of an outage. If you have the compatible Cox Gateway Modem already and are wanting to see what this is, then you may check here for more information on StayConnect WiFi: https://www.cox.com/residential/support/understanding-stayconnect-wifi.html
Allan
Moderator
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2.3K Posts
4 months ago
Hello. I am truly sorry to hear that you are experiencing and outage with the service. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com
-Allan
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farowt58
Visitor
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3 Posts
4 months ago
Hahaha, Cox doesn't reimburse no matter how long or how often their outages.
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